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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pool was closed, awaiting inspection... complementary breakfast was sub par, front desk never attended, pull out sofawas in made and old pillows and sheet were stuff under the couch, need to retrieve new towels from front desk, air conditioner needed to be worked on
Business response:
Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the concern team, and we will take the appropriate steps to prevent these issues from happening again. Also, your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new fu... read more
Stove did not work. Hotel staff was rude and not heñpful or professionalwhen trying to extend for adfitional night
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Extremely disappointing!! I asked for a clothes hanger and coffee maker Hotel receptionist told me those are favors provided by the hotel and i shouldn't expect it until a months time. People smoke in the hall ways without remorse. Room service chooses what trash to take out. Hotel staff is extremely horrible. Won't recommend it to anyone even an enemy
Business response:
Ed, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. Please give us a chance to make your next trip a better one. Sincerely, Hotel Management
Trashy nasty and rude This place straight sucks the customer service is rude. The rooms smell. They walk in your room without knocking. I was naked when they did it to me. 🐕 barking people slamming doors. The breakfast is a joke for the money paid its not worth it.The pool isnt even open
Business response:
Jessica, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to ... read more
Dont waist time or money Worst stay ever hurd dogs barking people slamming doors and i call office got told everyone has paid for a room i cant do anything. Then front desk clerk walked in my room didnt knock nothing while i was naked. And then house keepers was recording my kids witch they have no business doing then the hotel asks me to leave for putting in a formal complaint
Business response:
Jessica, we sincerely apologize for the inconvenience and less than the favorable experience you had at our hotel. We're very sorry our service levels did not meet your expectations and that our staff fell short of responding to your needs. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
I was instantly mad the second i walked in. When i went to check in the clerk was rude. And when my wife called for details they said nothing about a $100 deposit. They need more parking and better access to the place.
Business response:
Brandon, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We're also sorry our team did not provide you with a clear explanation of the charges during the check-in process. The $100 is a temporary hold to cover any incidentals, in the event you incur any during your stay. If no incidental charges were incurred, the hold... read more
There was Roachs in the room. The room itself was nice hallways was vacuum cleaned . I didn’t reserve this hotel. My first reservation was mess up by the system choosing a city and Hotel that I was just looking at. I chose a different city and hotel. I had to await a refund which didn’t take long.
Business response:
Thank you for being our guest. We are sorry we failed to provide you with the clean and comfortable room you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention. We are confident your experience will exceed the high standards you have come to expect from our brand the next time you stay with us. Sincerely, Hotel ... read more
Broken sink. Maintenance fixed it and left trash all over the floor.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service. Please accept our apologies for letting you down. We have shared your concern with our maintenance team to ensure this does not happen again. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Bad customer service. We booked a room on hotels.com just to get to the hotel and be told that they were out of rooms. The lady sounded completely frustrated and told us that we shouldn’t have been able to book the room. Hotels.com was ver fast in processing the cancel however while the hotel didn’t even let us in the building.
Business response:
Tiffany, thank you for sharing your review with us. We sincerely apologize we failed to accommodate you and also for the service issue you had which caused you inconvenience. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope to have another opportunity to welcome you back on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.