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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Happy ($$$) Did not know there was $17.99 early check-in charge. Also did not know that had to pay $100 deposit if pay cash upon check-in. Other words paid more money than expected upon check-in.
Business response:
Thanks for being our guest and for the feedback. We are sorry for what you have experienced and apologize for the unexpected fee you paid, and more over our staff were unable to explain you the same. The 100$ deposit is used to guarantee incidental charges that may be incurred during your stay. At check-out the room deposit will be refunded. Refunds over $100.00 will be mailed by check within 14 days of departure. A receipt will be provided at check-in verifying receipt of the room deposit, and again at check-out verifying t... read more
They clean your room once a week, the toilet is terrible dirty, no telephone, only 25 TV CHANNELS to watch...cheap & dirty!
Business response:
We truly apologize for not meeting up to your expectation and for the inconvenience you had while here. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. However, these services are available for a minimal fee. We are also sorry if this wasn't informed to you at the time of check-in. We hope we will have the pleasure of hosting you again so that we can make it up to you. S... read more
It was horrible, from check in to check out. Absolutely horrible.
Business response:
Tiffany, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Disappointing We had to change rooms... Smelled strongly of curry. Under the toilet rim was back. The beds hurt our backs and we had to change rooms. The "Breakfast on the Go" got up and went... Was advertised but discontinued. Very disappointing.
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Not a good night Unfortunately we checked in late and went to have dinner, but when we got back we hadn’t even unpacked and decided to check out. The sofa bed mattress was stained with what looked like blood and there were no sheets, blankets or pillow in the room for it. The room seemed “dirty” and I found hair in the freezer. When we saw this we tried to check out, but no one was available at the front desk. The security guard had to get someone to help us and she said there was nothing she could do. We did not stay and fo... read more
Business response:
Bleu, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Probably the worst hotel I've ever stayed at. Dirty floors, mold in bathtub and surely attitude at front desk. I would rate this hotel less than 1. Stay in your car if this is the last hotel with a vacancy sign.
Business response:
Stephen, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Cockroaches ,Cockroaches Cockroaches made my stay very uncomfortable. They fell from the ceiling. TV stopped working. I have the greatest impression that the reception staff and especially the cleaning staff did their utmost. Hotel management, please improve this hotel, it is a total disgrace. Breakfast in the morning, you really call that breakfast? I must say hotels in the United States are behind in customer satisfaction, experience and presenting value. This hotel cannot be called a brand value proposition,hotel managem... read more
Business response:
Anthony, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. Your feedback in regard to breakfast will be shared with our food and beverage team. We hope you will consider and give us an opportunity to serve you in ... read more
Business response:
Ryan, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Business response:
I am very sorry we failed to deliver the comfortable stay you deserved. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.