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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever We checked in late, one door didn't work to get in, there were several cockroaches in our room, the air conditioner was broken, there were no sheets for our pull out bed in sofa. We finally got switched to another room so we could have air for our children. There were still cockroaches, we couldn't connect to the Wi-Fi with the password they us. Breakfast was supposed to end at 930, at 900 there was no breakfast out anymore or coffee.
Business response:
Jessica, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Don't stay at this hotel Though I stayed for 2 days ,they didn't repair the tv inspite of my complaint.i was not provided any towels,kitchen appliances were not sent to the room and Didn't get toaster.Staff was overworked,unfriendly,rude
Business response:
Manish, I apologize that we failed to provide you an exceptional stay. We're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
No breakfast. Dangerous area and people dealing with drugs
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Bed uncomfortable. Large roach came from inside wall in bathroom. No breakfast.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. All your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Bugs spiders and some type of droppins in the bed Girl at the front desk was nice...our room was filthy...Bugs spiders and some type of droppins in the bed..moved us to a different room where there were no pillows..not happy here at all
Business response:
Nicole, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General M... read more
Disgusting room, horrible service
Business response:
Please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Let me simply say we are all committed to making sure we don't repeat what you experienced. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
Overpriced.Motel experience in extended stay. There was only a guard to let us in after 10pm. The rooms had draft and bed sheet were dirty and pathetic. It was worse than a hotel. The a/c was not working and there was cold draft. My son became sick after staying there. Moreover it overpriced for this experience. It is not on par in standards compared to other extended stay hotels
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Cleaning without a smile I was vary upset to learn we had to clean our own room! Ask for clean towels ..... no drain for a bath had to use a washcloth then went downstairs to have breakfast very very poor!!! Oatmel and granola bars coffee,tea no microwave,toaster no fruit of any kind. I thought maybe the coffee would be on for the day I didn't think it would be that hard to do??? I did go down stairs to pay my bill girl was outside smoking I waited 15 min. I won't be staying at any stay America ever again I should have been ... read more
Business response:
Charlotte, we sincerely apologize for the difficulties you experienced due to our housekeeping policy. We provide this service on a weekly basis, to respect the privacy of our long-term guest, however, this service is always available upon request for a nominal fee. We have also taken a note of your feedback in regard to our breakfast choices and also regret the inconvenience you had with our service. I hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Gene... read more
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.