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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not happy I want a refund The room smell really bad and two small t.v. had bad pic and a lot noise i need a refund back I won't stay again second time still bad
Business response:
Nicole, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dont Book Here’s Terrible place. The desk service sucks. The rooms smell like dog. It was just a horrible experience. Whatever you do, dont chose this location
Business response:
Please accept our sincere apologies for the odor issues you experienced while being here, and that our front office team fell short of providing you with the excellent service we strive to provide. Your feedback is discussed immediately with our concerned teams as a training tool to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Sketchy hotel We arrived to the hotel with being greeted and checked in by a women from hospitality. She was kind, however we were only able to be issued 1 hotel key. Our bed didn’t have a headboard, there was a stain on our sheets, unsecured room lock (someone had busted the door in a previous incident) and the outside of our room door contained supply storage, which is a fall hazard. Do NOT stay here if you have a choice!
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Overbooked twice in one night! They overbooked us twice! I had to go to three different hotels just to be charged more in the end. I was told that the price changed because my confirmation number didn't check out even though I showed them the email on my phone. The room smelled and the walls were razor thin. I had to turn up my t.v. just to drown out the noise from next door.
Business response:
Joshua, we are so disappointed to read about your experience. We apologize for the discomfort you had with your reservation and moreover we were unable to assist you to your satisfaction. Your comments have been shared with our team members, and we hope you will give us another opportunity to prove to you that we are committed to providing exceptional service to our guests. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
David, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
not recommended hotel staff were not very welcoming rooms not cleaned daily staff not willing to help
Business response:
Thank you so much for your feedback. We're very sorry you were not happy with our hotel and staff. We're working with the entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Súper mal decepcionada
Business response:
Zeurys, thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
just awful it was awful....no utensils in the kitchen. no sheets on sofa bed even tho i paid extra for a 4 person room!!.called front desk...waited hours....no pillows....no maid service...not even a "do not disturb " sign. waited 1 hour past check. in time!! wouldn't let my husband check in without me because i made the reservation?! just awful...
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.