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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our second stay here and a reasonable price in conjunction with great location
What a Joke! $2 for a small box of detergent, you have to beg to get anything for the kitchen. Don't ask for salt or pepper either, they will yell at you. The room needs major make over. No updated charging plugs. No chairs for the table. The only plus was location, good eats nearby.
Business response:
Dear Guest,We apologize that several aspects of your stay were frustrating, particularly the difficulties with requesting kitchen items and the condition of the room. While we keep kitchenware and amenities at the front desk to ensure they're freshly prepared for each guest, the interaction you described is not how we want anyone to be treated. We'll address this with our team to reinforce a more respectful and helpful approach. We also recognize the need for updates, such as more accessible charging outlets and more functio... read more
Good location for downtown
Business response:
Dear Guest,We are delighted you chose to stay with us at Extended Stay America. Thank you for highlighting our location. This is something many guests find convenient when visiting the downtown area. We’re glad our setting contributed positively to your stay, and we hope the rest of your experience was just as smooth. We’d love to welcome you back the next time your plans bring you to the area. Sincerely,Hotel Management
Just peachy I was there to see my oncologist. It went well.
It was ok. A bit outdated but overall fine. The halls did smell. Some of smoking and restroom smells.
Business response:
Dear Guest,We're glad your overall stay was manageable, though we understand some elements impacted your comfort. We recognize that a dated environment and unpleasant hallway odors can detract from the experience, and we appreciate you bringing this to our attention. Your comments will be shared with our team so we can continue focusing on areas that need attention. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression ... read more
It was Fine. Room was pretty beat up. Bed was good. Toilet seat was loose.
Business response:
Dear Guest,We're glad the bed provided some comfort during your stay. However, we apologize that the condition of the room did not meet expectations, particularly with maintenance concerns. We will share your comments with our team to address these matters. Your experience helps us improve, and we appreciate you choosing to stay with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
clean and comfortable The A/C was cold, the bed was comfortable, the room was clean, and the staff was pleasant and helpful.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,679 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.