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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great
Business response:
Dear Guest, Thank you for taking the time to review your time with us at Extended Stay America. While your comments are brief, we’re glad to know that your visit was overall positive. We look forward to the pleasure of welcoming you back for another pleasant and memorable stay. Sincerely, Hotel Management
Room looked pretty good. TV did not work. Requested to go to another room but they were not decent looking rooms so opted to stay in the one we had and wait on staff to get a TV for us the next day.
comfy bed and convenient location staff is nice as well
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your review. We are so pleased to hear you felt comfortable and well taken care of during your time with us. It is wonderful to know the bed met your comfort needs and that our convenient location made your visit easier. We also appreciate you recognizing our team's efforts, and we will share your comments with them as encouragement for a job well done. We look forward to welcoming you back again soon for another enjoyable visit. Sincerely,... read more
It would have been helpful when we made the reservation to have known that the sole elevator was out of service and hadn't worked for a couple of weeks. Luckily the lady at check-in was able to get us in a room on the second floor, near the staircase by the side entrance to the parking lot. It required about 6 trips to load-in and load-out up and down the stairs..
Business response:
Dear Guest, We’re truly sorry for the inconvenience and frustration this caused during your visit. We sincerely apologize for the elevator being out of service and for not communicating this at the time of the reservation, as we understand how challenging it was to manage multiple trips up and down the stairs. We also regret the added physical strain this created throughout your arrival and departure. At the same time, we appreciate you recognizing the team member at check-in for assisting with a more convenient room locatio... read more
Room was clean and smelled fresh…..
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,772 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.