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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me agrado pq tiene lavandería y está cerca de diferentes tiendas de comida
Business response:
Dear Guest, Thank you for your kind feedback. We are delighted to know that you appreciated our convenient laundry facility and our location close to a variety of food shops. It is always our aim to provide comfort and ease to our guests, and your words encourage us to continue delivering the best experience. Your satisfaction is truly important to us, and we are glad we could meet your expectations during your stay. We look forward to hosting you again at Extended Stay America soon and ensuring another pleasant visit. Since... read more
Great stay quiet property been here several times
We arrived to check in. We were immediately notified that our room as on the second floor and the elevator was out of order. The room was just ok, definitely acceptable for a place to sleep for one night. I would not have stayed if we needed more than that. Upon check out, there were police in the parking lot assisting some men whose vehicle was vandalized and robbed the night before.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the elevator being out of order at the time of your arrival. Our team works hard to ensure that guests are informed and assisted in such situations, and we regret any discomfort this may have caused. We are also concerned to hear about the incident in the parking lot. The safety and security of our guests are very important to us, and we continue to work closely with local authorities to maintain a safe environment. We appreciate your feedback and hope to wel... read more
The facility is old and needs refreshing, but it is very clean and the staff are helpful. A grab and go breakfast is available. Surprisingly, there is a wonderful restaurant for dinner, within a close walking distance. It is The Hobbit Cafe. You must try it out too. We will use the Extended Stay again. We appreciated the location to our destination, the cleanliness, and the best price available for miles and miles.
Business response:
Dear Guest, Thank you for taking the time to share such thoughtful feedback about your recent stay at Extended Stay America. We are pleased to know that you found our property clean and that our team was helpful during your visit. It is also wonderful to hear that you appreciated our convenient location, grab-and-go breakfast, and the great value we strive to offer our guests. We are glad you enjoyed the nearby dining option as well. Your kind words and your intention to stay with us again truly mean a lot to our entire team... read more
mi estancia fue por una semana y faltó hicieran limpieza personal agradable
Business response:
Dear Guest, We sincerely apologize that housekeeping was not performed during your stay, though we are glad to hear that you found our staff pleasant. Guest comfort and satisfaction are our top priorities, and your comments have been shared with our management team to ensure proper attention to housekeeping and service standards in the future. We take all feedback seriously and are committed to providing a clean, comfortable, and welcoming environment for every guest. We hope to have the opportunity to provide you with a muc... read more
Good location
Business response:
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that you appreciated our convenient location. Guest satisfaction is our top priority, and it is always encouraging to know when our efforts contribute to a positive experience. Your kind words have been shared with our team as motivation to continue maintaining high standards across our facilities and services. We truly value your feedback and look forward to providing you with another enjoyable stay. Sincerely, Hotel Management
The staff were friendly and helpful. The room was clean but the bathroom fittings were very worn and the bathtub was scratched and stained. There was an unfortunate undernote of weed in the corridor, not completely hidden by air freshener.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our staff friendly and helpful and that the room was clean. At the same time, we sincerely apologize for the concerns you experienced with the bathroom fittings and the odor in the corridor. Your comments will be shared with our maintenance and housekeeping teams for review and improvement. We truly appreciate your feedback and look forward to welcoming you back again. Sincerely, Hotel Management
The biggest problem was the air freshner that apparently was being dispensed through the ac system and therefore could barely be controlled. For anyone with allergies or sensitivity to odors, beware. Also, don't count on getting anything in the complimentary breakfast except coffee, tea and packaged muffins. No juice.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the strong air freshener scent and understand that it may be uncomfortable for some guests. We also regret that the breakfast selection did not meet your expectations. Your comments are very important to us and have been shared with our team for review and improvement. We truly appreciate you bringing this to our attention and look forward to welcoming you back again. Sincerely, Hotel Management
Needs deep cleaning and better service
Business response:
Dear Guest, We sincerely apologize that the cleanliness and level of service did not meet your expectations. Providing a clean and comfortable environment along with attentive service is very important to us, and we regret that your experience fell short. Your comments will be shared with our housekeeping and service teams for review and improvement. We truly appreciate you bringing this to our attention and hope to provide you with a much better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,843 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.