Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Dashiell, Thank you for taking the time to share your feedback. We're glad you had a pleasant stay and appreciated our excellent value, but we understand your comments about the building's age and room conditions. We’re working to improve the guest experience; feedback like yours is a helpful reminder of where we can focus our efforts. While we aim to provide comfortable accommodations at an affordable price, we know there’s always room for improvement. If there’s anything we can do to make your next stay more enjoyable... read more

Business response:

Dear Quinton, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and that our property and services met your needs. Please return to enjoy a flawless experience at Extended Stay America at the location you like. Sincerely,Hotel Management 

Business response:

Dear Rafael, Thank you for sharing your feedback with us. It is nice to know you had a pleasant time here. However, we are sorry that certain aspects of your stay fell short of expectations. It is sad that the breakfast choices didn’t meet your standards. We strive to provide various options that cater to our guests, and your input is shared with our team as we work to improve this experience. We appreciate your feedback as it helps us grow and improve. Please return whenever you are in the area again.Sincerely,Hotel Managem... read more