Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to know you felt comfortable in your suite and that the overall property made a positive impression. It means a great deal to our team to hear that your overall experience exceeded your expectations. Your kind words are truly appreciated, and we hope your next visit is just as enjoyable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. It’s truly rewarding to hear that your experience was nothing short of excellent, and we’re delighted to know you enjoyed all that we have to offer. We’re grateful for your kind words and look forward to the pleasure of welcoming you back to Extended Stay America for another outstanding stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your feedback. We’re pleased to know your stay overall was a good one and that our team was able to assist with a late checkout to support your plans better. Guest comfort and convenience are always top priorities for us, and it’s great to hear that this flexibility made a positive difference in your visit. It was a pleasure having you with us, and we look forward to welcoming you back again soon. Sincerely, HotelManagement 

Business response:

Dear Guest, We apologize for the concerns you experienced. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your stay. We appreciate you bringing this to our attention. Thank you for choosing us, and we look forward to another opportunity to provide you with the flawless visit you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We’re pleased to know that your stay met your expectations and that you had a pleasant visit. It’s always rewarding to hear when guests feel relaxed and well accommodated during their time with us. We look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not reflect the quality you’ve come to expect. The presence of repair materials and the overall maintenance concerns you mentioned are not reflective of our usual standards. Your comments have been shared with our team to ensure better oversight and prompt follow-up on housekeeping. We value your feedback and hope your next visit will reflect meaningful improvement. Sincerely, Hotel Management