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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and hallways were very clean. The ac worked great. The only real issue was the elevator was broken. I am here for treatments and stayed in the second floor so it was not terrible, but if I had been any higher, it would be an issue.
A
Business response:
Dear Guest, Thank you for taking the time to rate your visit. However, we apologize if your stay was anything other than perfect. We always aspire to exceed our guests' expectations; therefore, we are dissappointed if we did not do so during your time with us. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management
This was an ok place! No bells and whistles that is for sure. If you’re just looking for a basic room w a bed then here you go! Furniture is outdated and banged up. No room tags, door didn’t shut I had to shut it tight. Was clean just very blah place. The front of the hotel is the highway but go towards neighborhood and it’s cute. I did feel safe. Elevator was out of service can Fire alarm went off for water leak on first floor.
Business response:
Dear Guest, Thank you for taking the time to share your balanced feedback. We understand your comments regarding the furniture condition, elevator outage, and the fire alarm incident related to the water leak. We understand how these issues can affect the overall experience, and we have shared your observations with our maintenance team for review and improvement. Your input helps us focus on areas needing attention. We hope to provide a more seamless stay on your next visit. Sincerely, Hotel Management
clean room quiet property been here several times
Business response:
Dear Guest, Thank you for choosing to stay with us at Extended Stay America. We are absolutely thrilled to receive your thoughtful review and delighted to learn that you found our hotel tranquil and completely spotless. It would be an honor to host you again when you return to the area. Have a wonderful day, and travel safely. Sincerely, Hotel Management
Room was good, staff was courteous. There was excessive noise from the room upstairs late into the night. Walls and floors must be very thin. Also, the elevator was out, which I guess happens sometimes! Not their fault but it did effect the quality of our stay.
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed your accommodations, and we certainly appreciate your kind comments about our helpful staff. However, please accept our apologies for the disturbance caused by nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Additionally, we are sorry for any delay in our elevator service during your visi... read more
Very good, quite, clean, friendly, thanks!
Great
Business response:
Dear Guest, Thank you for taking the time to review your time with us at Extended Stay America. While your comments are brief, we’re glad to know that your visit was overall positive. We look forward to the pleasure of welcoming you back for another pleasant and memorable stay. Sincerely, Hotel Management
Room looked pretty good. TV did not work. Requested to go to another room but they were not decent looking rooms so opted to stay in the one we had and wait on staff to get a TV for us the next day.
comfy bed and convenient location staff is nice as well
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your review. We are so pleased to hear you felt comfortable and well taken care of during your time with us. It is wonderful to know the bed met your comfort needs and that our convenient location made your visit easier. We also appreciate you recognizing our team's efforts, and we will share your comments with them as encouragement for a job well done. We look forward to welcoming you back again soon for another enjoyable visit. Sincerely,... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,843 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.