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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It would have been helpful when we made the reservation to have known that the sole elevator was out of service and hadn't worked for a couple of weeks. Luckily the lady at check-in was able to get us in a room on the second floor, near the staircase by the side entrance to the parking lot. It required about 6 trips to load-in and load-out up and down the stairs..
Business response:
Dear Guest, We’re truly sorry for the inconvenience and frustration this caused during your visit. We sincerely apologize for the elevator being out of service and for not communicating this at the time of the reservation, as we understand how challenging it was to manage multiple trips up and down the stairs. We also regret the added physical strain this created throughout your arrival and departure. At the same time, we appreciate you recognizing the team member at check-in for assisting with a more convenient room locatio... read more
Room was clean and smelled fresh…..
Clean, comfortable room with a perfect location
Business response:
Dear Guest, Thank you for choosing to stay with Extended Stay America, and we are so glad to hear your visit stood out in such a positive way. It is wonderful knowing that the overall setting and accommodations made your time with us enjoyable and convenient. We always aim to create a welcoming environment that feels easy and relaxing from start to finish, and it’s terrific to see that reflected in your experience. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Sincerely, Hotel Mana... read more
Upon walking in it smelled great in the lobby but the elevator was "out of service" and while the room was clean, the bathroom was awful to say the least. This was one of the worst bathrooms I've seen in a long time. We refused to used the bathtub and wiped the entire counter and toilet down with clorox wipes. Whoever is in charge on maintenance and housekeeping needs to do better. Lastly, while trying to checkout, there was no one to be found! I called from my phone while standing at the front desk and rang the doorbell tha... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the condition of the bathroom, as well as the lack of availability at the front desk during check-out, both of which understandably caused frustration and inconvenience. These are essential areas of the guest experience, and we regret that they were not handled with the level of care and attentiveness you should expect. We also regret the elevator being out of service, which added to the overall difficulty of your stay. Tha... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,843 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.