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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Dirty nasty room blood stains looking like in the carpet
Business response:
Dear Mathew, We’re very sorry for the condition of the room you encountered. Discovering anything that appears unsanitary is unacceptable and falls far short of the standards we aim to maintain. Your comments have been shared with our housekeeping team for immediate attention. We appreciate you bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Sin... read more
Property was dirty and smelled very strong like febreeze.
Business response:
Dear Marty, We're sorry the condition and atmosphere of the property did not meet expectations. Every guest deserves a space that feels clean, fresh, and ready for their arrival, and we regret that we fell short of that mark. Your comments have been shared with the appropriate team so these concerns can be addressed with greater attention. We appreciate your feedback and the chance to improve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Manageme... read more
The room and bathroom were overall clean, but the floor was sticky and there were odd odor’s throughout the hotel and our room.
Business response:
Dear Sally, We’re glad to know the room and bathroom met your expectations in terms of cleanliness, though we regret that the condition of the room and floors affected your comfort. Your comments have been shared with our team so they can review and address these concerns to ensure a more consistent and welcoming environment throughout the property. We appreciate your feedback and hope for the opportunity to make things better. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, H... read more
Nothing like the AD I couldn’t stay l left and booked another hotel. Room was smelling bad, carpets are old. Appliances have dents and scratches, walls are bad and even the car park had sitting water all over. I am requesting a refund for this booking.
Business response:
Dear Victor, We sincerely apologize that your visit did not reflect the standards we strive to maintain. Your concerns have been passed along to our dedicated team. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Location was great, hotel was close to stadium, food spots, and quick access to highway. The appearance of the hotel itself was underwhelming. Carpet was stained, holes in walls, our smoke detector was hanging off the ceiling, ironing board was broken, iron itself didn’t work, bathroom didn’t have a blow dryer and stove light was broken.
Business response:
Dear Dominique, We're glad the location worked well for your plans, especially with quick access to nearby spots and the stadium. That said, we're deeply sorry that the condition of the room detracted from your experience. The issues you mentioned do not reflect the standard we strive for. We've shared your comments with our team so they can be addressed thoroughly. We appreciate the opportunity to have had you with us and will work on making necessary improvements moving forward. We would like the opportunity to serve you b... read more
The absolute
Business response:
Dear Tiera, On behalf of our entire team, we apologize if we did not meet all of your expectations during your visit. Thank you for your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
You can paint a building on the outside and it is still a mess inside. This property is a disgrace. It is dingy. It is dull. It is old. It is in disrepair. It smells bad. The elevator is downright scary. Enough said. We will not be returning. It was, however clean.
Business response:
Dear Richard, We are sorry to hear that the condition of the property did not meet your expectations. While we are glad to know you found the space spotless, we truly regret that other aspects of your stay left you disappointed. Your feedback is important and will be shared with our team as we continue working toward meaningful improvements. Thank you for your patience. We hope to accommodate you again with a better impression next time. Sincerely, Hotel Management
Room was dirty- carpet had so many cigarette burns. Very limited kitchenware availability. Room smelled like old cigarette ashtray. Front desk staff was very nice.
Business response:
Dear Anil, We're sorry to know that the condition of the room and carpet did not meet your expectations. Your feedback will be shared with our housekeeping and maintenance teams so we can address these concerns. We also regret that the limited kitchenware impacted your stay. These items are kept at the front desk to ensure cleanliness, and our team is available to provide them upon request. We do appreciate your kind words regarding the front desk staff and will use your comments to improve moving forward. We would like the ... read more
Room and hallways smell a lot like smoker’s lounge
Business response:
Dear Erick, We sincerely apologize for the strong odor you encountered during your stay. A fresh, clean environment is something every guest deserves, and we regret that this standard was not met. Your comments will be shared with our housekeeping and maintenance teams so we can address the ventilation and cleanliness of both guest rooms and common areas. We appreciate your feedback and the opportunity to make necessary improvements. We hope you will return so we can provide you with the exceptional visit you deserve. Sincer... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.