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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I normally would not leave a review because I would prefer not to speak ill of someone or something. However, I want others to know before they make a reservation what they will get instead of what it looks like online. We were in town to go to the cancer center so the distance from the hospital, breakfast, and pictures of the hotel on line was the reason we chose the hotel. The elevator was broken so my husband who just had knee surgery had to climb the stairs while carrying suitcases. According to the hostess working the f... read more
Business response:
Dear Guest, We’re very sorry to learn that your stay was so challenging, especially given the purpose of your visit. The elevator's unavailability and its impact on your arrival are particularly concerning, as accessibility and readiness should never create additional strain for our guests. It is also disappointing to hear that the room's condition and the morning offering did not meet your expectations, which, understandably, added to your overall frustration. We take your comments seriously, and our leadership team will re... read more
The room smelled like mildew, the bed was a rock, and the shower had only one temperature…. SCALDING! Oh the elevator was out and the front desk was completely unbothered with any of it! It was cheap so I guess I got what I paid for lol
Business response:
Dear Guest, We’re very sorry to hear about the experience you described and regret that several aspects of your stay did not provide the comfort you expected. It is concerning to learn that the in-room environment, bed comfort, and shower temperature control affected your ability to relax. We further regret that the elevator being out of service, along with the experience at the front desk, added to your overall dissatisfaction. These issues understandably created a disappointing impression and detracted from the value of th... read more
No elevator. Breakfast and even the coffee is close to non. Doors wont lock properly. Water is to minimum that you barely can take a shower. Hallway smells like cigarette.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Our team is already at work to fix the issues so that our future guests do not have similar conce... read more
Was told the room was non smoking and I know for a fact it was not. It stunk so bad!!! I am handicap and the elevator did not work.! The check in staff was amazing. The room was spacious and clean. I would never go back!
Business response:
Dear Guest, We appreciate your acknowledging the welcoming service at check-in and the condition of the accommodations. However, we sincerely apologize for the inconvenience caused by cleanliness and elevator issues, which we understand are especially challenging given your accessibility needs. We regret the discomfort this created during your visit. Please know that we will address this with our housekeeping and maintenance team for immediate attention. While some situations are beyond immediate control, feedback like yours... read more
I didn't get clean towels for 2 days and when I asked for some the day shift said there were none and the night shift was rude and said no note was left for towels. The washers were out of order
Business response:
Dear Guest, We understand how frustrating it can be to experience delays with fresh linens and to encounter inconsistent communication between shifts, and we regret the inconvenience this caused during your stay. Your experience does not reflect the level of care we aim to provide. Your comments have been shared with our team as we work to improve coordination and service reliability. We appreciate you bringing this to our attention and hope you will consider returning so we may offer a smoother, more comfortable visit in th... read more
Elevator out of order. Rooms are worn and badly need refreshing (chipped paint, dingy). "Breakfast" is a bit of joke: instant coffee and breakfast bars in a basket.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We understand how disruptions to essential facilities and the overall appearance of accommodations can affect comfort and leave a disappointing impression. Limited morning offerings may also feel underwhelming when guests are expecting a more substantial start to the day. We’re sorry for the inconvenience this caused during your visit. Your feedback is carefully reviewed to help us better understand where attention is most needed. We appreciate your ... read more
There was an awful smell upstairs in the hallway and the elevator was out of order. My 2 friends are disabled and I helped them with their luggage.
Business response:
Dear Guest, We’re truly sorry to hear about the discomfort you encountered during your time with us. We apologize for the unpleasant smell in the hallway and for the elevator being out of service, which, understandably, made getting around the building especially challenging for you and your friends. We regret the inconvenience this caused and recognize how important accessibility and a welcoming environment are for all guests. Your feedback has been shared with the relevant teams to help prioritize improvements in these are... read more
Malo no muchas opciones
Business response:
Dear Guest, Thank you for taking the time to share your impressions with us. We appreciate your willingness to provide feedback, as it helps us better understand how our offerings are perceived. Please accept our sincere apologies that your experience did not fully meet your expectations. We continually review our services and amenities to ensure a more well-rounded, satisfying stay for our guests. Your perspective is important to us, and we hope you will consider returning in the future so we can provide a more enjoyable ex... read more
Room was relatively clean but not maintained. Shower rod was hanging down and the USB outlets didn't work. The hallways constantly smelled of cigarettes and weed. Thankfully, the rooms smelled ok. Breakfast was practically non-existent. Coffee and prepackaged muffins. Definitely not as advertised. Location is centralized. We got what we paid for.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re sorry to learn that aspects of the room condition, including upkeep concerns and nonfunctioning features, affected your stay, and we understand how issues in shared areas can further impact overall comfort. We’re also sorry that our grab-and-go breakfast didn’t meet your expectations; it’s designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your feedback has been shared with the appropriate teams to r... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.