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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first arrived at the hotel and check in, my room smelled horrible. When I went downstairs and told them that it was a really foul smell in the room they gave me febreeze. I went back to the room and sprayed. The smell did not leave. I then asked to change rooms. They were able to change my room. When I arrived to the second room everything was fine until I took a shower. The water was really cold. I tried to turn the knob all ways and the water never warmed up. I called the front desk to tell them and she wouldn’t eve... read more
Business response:
Rose, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
A disappointment on top of a stressful situation e came here because our home is having remodeling. It is convenient enough: travel between house and hotel is about 5 minutes home to hotel most anytime. Hotel to house a bit longer - 15 minutes during the day but only about 5 minutes at night. The front desk staff are very personable and friendly. Getting services like housekeeping and maintenance, not so much.
Business response:
Thank you for choosing our hotel while your home was remodeling. We wish we had the opportunity to resolve the issue which disappointed you while you were here. On a positive note, we are pleased that our location close to your house worked well for you and that you liked our front desk service. We hope you will visit us again so that we can provide you with a better experience. Sincerely, Hotel Management
Most depressing stay I have stayed at many hotels and this was my worst experience.The room was musty and old,the sheets were itchy,the tv was small and worst of all the bathroom ceiling was leaking the following morning and there was water all over the bathroom floor.I was so tired of this room I just left as early as I could without showering because I did not even want to get in the tub or stay in that room.The breakfast included was a joke-granola bars and coffee!
Business response:
Nina, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also regret your disappointment with our breakfast offerings. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Felt unsafe. Dirty. Don’t recommend. Won’t stay again.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
No respetan reservación pagada, y sin rembolso La experiencia fue muy mala, ya que el hotel no respetó mi reservación pagada, llegué antes de la hora límite para el check in y me dicen que ya no hay habitaciones disponibles. Tuve que irme al primer hotel que encontré y pagar el doble de precio por la primer noche. Y para colmo, no me quisieron regresar el dinero de mis cuatro noches pagadas, me dicen que no aceptan reembolsos por cancelación, cuando yo nunca cancelé, ellos simplemente no me dieron servicio. Lo barato puede s... read more
Business response:
Dear Juan, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
I have stayed in better campsites in rural France! Whilst I never expected luxury at the rate we paid, Sheraton, Hilton etc were a similar price. I wish I'd chosen one of those but the benefit of hindsight is a wonderful thing isn't it? The room, although a good size, was very tired with beaten up furniture and furnishings, broken light fittings and an overall feeling of being on the verge of shutting. The minimum I expect as a seasoned world traveller is safety and cleanliness, and whilst the first was met the second was a ... read more
Business response:
Richard, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.