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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I've stayed at this property half a dozen times. I really like the location, ease of getting to the room, the staff are nice which ALLOWS me to overlook the age of property, peeling paint, the musty rooms and intermittently working ACs. BUT THIS time was a nightmare. The new check in kiosk is repetitive for the clerk & annoying to the guest. The battery in the smoke detector began failing at 3:15 on the first night. For fear of being fined $100 for removing the battery. I didn't remove it but kept waking up every 30 minutes ... read more
Business response:
Lisa, thank you for being our guest. We are sorry our team could not have the smoke detector rectified during your stay, and we regret the inconvenience this caused. Concerns regarding safety are taken very seriously, and please be assured that your feedback will be followed up with the appropriate team. Please consider giving us another opportunity to replace this experience with a much more positive memory. Sincerely, Hotel Management
The property is not in very good condition, general areas are not too clean but my room was at least. Location is convenient but other than that, not a great option
Business response:
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry for the cleanliness issue you encountered. Corrective action has already been taken in the housekeeping department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Sink in the bathroom would leak when turned on anytime. On the itinerary it explains hotel would provide a “continental breakfast” which was only grab and go.
Business response:
Thank you for the comments. We are sorry you were inconvenienced by maintenance issues in your bathroom. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. Thank you for bringing this to our attention. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf ... read more
The room smelled nasty, we did not take a shower because it did not seem clean.
Business response:
Mayra, please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room smelled. I had to spray it down with febreeze. The kitchen only had one small hand towel and none of the other supplies they listed.
Business response:
We apologize for the odor you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry you were unaware of our kitchenware amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider a future stay as we would w... read more
Not so good location as in the pictures We couldn’t even register there, the smell was so strong and one of our team is allergic and since the entrance we decide to cancel and to move to another hotel. Anyways the front desk was super kind and comprehensive. nd after we discovered that in Houston there are multiples location of this brand and they are all with the same pictures on the websites and they aren’t the same at all.
Business response:
It was disappointing to read that we could not accommodate you due to the inconvenience caused by the odor issue at our hotel. Please accept our apologies for not being able to provide you with a refreshing environment. Our housekeeping team has actioned your feedback for the smell and the deep cleaning of our property has been done. Please consider giving us a second chance to impress you and regain your trust from you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.