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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was broken. I had stayed here two weeks prior and elevator was out of service then so who knows when the last time elevator worked. Had room on 3rd floor at the end of the hall. Carry all my stuff to room and both key cards don’t work. Walk all the way back to front desk and get new cards made, again cards don’t work. On the FIFTH try of cards not working front desk smiles at my anger so go back to room on the sixth try of key not working I yell at front desk and he proceeds to tell me he’s calling police and I need... read more
Business response:
Jason, we are extremely sorry for all the troubles you had to go through which ruined your experience with us. Moreover, we apologize for the less than satisfactory response from our associates. We are addressing this with our entire team as we are committed to delivering a safe, comfortable atmosphere for each guest. We will also check for any billing error and you are more than welcome to reach out to our front desk for any assistance. Please consider coming here again so we can make a better impression. Sincerely, Hotel M... read more
Easy parking, plenty of lighting in the parking front area.
Business response:
Thank you for choosing our hotel. We are glad overall you had a nice visit and that you liked our convenient parking facility. We hope you will revisit and that we will have an opportunity to earn your highest rating. Sincerely, Hotel Management
Low to no water,no tv but still taking reservation Im a truck driver that loves extended stay,never had a problem with them. But unfortunately this time is different. There's a rodeo in Houston this weekend and also water main break in the city that supplies 70% of the city's water. Check was great until the mention of low water pressure, no hot water which low water pressure i understood but no hot water didn't make sense but checked in because i needed rest from the road. Now in the room tv not working, explained to staff ... read more
Business response:
Brian, we appreciate your loyalty to our brand. We are extremely sorry for the unfortunate situation with the water supply and truly understand your frustration. Although we are certain this is a temporary issue, we apologize for the inconvenience this caused. We also regret the disappointment you had with your room and \ the way that our staff responded to your concerns. We have discussed your comment with our \staff and we have taken the appropriate action to make sure these issues are resolved. We hope that you will give ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed Hotel was disappointing. A lot more rundown than pictures showed. Rooms look like some areas renovated like bathroom shower & toilet. Other areas bedroom & kitchenette furniture and counters have burns, stained & chipped. Fitted bed sheets clean but torn. 32” TV reception was fuzzy on premium channels. Smoke detector detached& hanging on ceiling. Stayed 2 nights but did not see coffee or continental breakfast. Desk attendant did not indicate there was a breakfast. Late at night I smelled cigarette smoke although... read more
Business response:
Terrie, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The hotel stinks. It has a bad order when walk in. The sheets or the bed had a faint piss smell. No vending machine and no hot breakfast. What the hell is a grab and go? First time ever hearing that term.
Business response:
Nicole, please accept our apologies for the cleanliness issues you encountered during your stay at our hotel. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. We also regret to learn our breakfast was not to your liking. We will make a note of your feedback as we plan any changes to it. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Smelly! The whole place smelled bad, and my room smelled even worse! I had to go to walmart and buy some glade spray. The hallways were dirty and unless you stay a week there’s no housekeeping. The bed was actually descent, but other than that not a good experience.
Business response:
Luis, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.