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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The power went out and never came back on, I had one hour of power if that, the additional 6 hours were completely blacked out not being able to utilize any hotel amenities. I would like a refund or discount on the room purchased.
Business response:
We are very sorry your experience with us did not live up to your expectations because of the unexpected power outage. We regret the inconveniences you experienced due to an external situation that affected our hotel. We understand your frustrations and the discomfort this caused and appreciate your patience. We would love for you to return for a much better stay. Sincerely, Hotel Management
The room smelled like smoke, it was terrible. Hallways really dark, bed kind if old and tv small and almost non working.
Business response:
Thank you for choosing us and for reviewing your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with the television with our maintenance team and make sure the concern is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Not if you drive a truck! Apparently, the bar next door uses the same parking lot for their overflow. This has caused a crime spree with several Trucks being broken into and tools stolen. I checked out one night early for safety, and they refused to refund that one night.
Awful!!!!! Awful. Bugs all over the room. Outdated. Sketchy guests hanging outside the hotel. I want my money back
Business response:
Thank you for reviewing our hotel. We are sorry for the insects you had in your review. Your feedback has been shared with our team to address the problem you outlined. Also, the safety and security of our guests are of utmost importance, and we appreciate your comments. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Linda, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.