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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found 3 roaches in my room
Business response:
Dear Natasha, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
Disappointed The only interaction I had was with the girl at the front counter and she was very pleasant. The overall place was poorly maintained and the cleanliness of my room, not that good. Needs much updating!
Terrible Experience There was dead roaches as well as live roaches crawling on the sink and the towels. There was hair in the tub and the toilet was leaking around the bottom. We did not stay even though the sign said no refunds!
Business response:
Dear Lisha, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. We also apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. We hope you will c... read more
Poor The elevator was not working and we were on the third floor. NO ICE!!! Nothing, absolutely nothing, in kitchen area. Nothing but shampoo and soap bar in bathroom. Had to go to desk for glasses. Less than helpful.
Business response:
Dear Guest, Thank you for the comments. Our sincere apologies for the elevator being down. The elevator company has ordered the part required and we are hoping that the repair is completed with the next few days. The kitchen dishes are only kept at the front desk and given on request. The front desk agent should have informed of this at check in time. Once again, our sincere apologies for the not too pleasant stay. We hope that you will give us another chance and stay with us the the near future. Sincerely, TEAM
Discomfort Inn The first room I was issued had a moist, mildew smell to it. The atmosphere was off and the decor was outdated. It wasn’t just that it was old, but it looked as they weren’t taken care of or replaced when needed. In addition to that, I noticed a few roaches in the bath room when I first arrived. Although the individual who checked me in was no longer there, the person at the front desk agreed to change my room and gave me one a few doors down. Aside from the lack of bugs in this room, there wasn’t much differe... read more
Business response:
Dear Marcus, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
There was trash in the kitchen cabinet area that had not been throw away from prior people who stayed there. Then the 2nd day they were working on the room right next door taking everything including the bed furniture ect out of the room we had no peace and quiet all i heard waa hammering, noises
Business response:
Dear lydia, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.