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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Seems this hotel received complaints about me but did not let me know until I was checking out they received complaints about me and assumed they were about me because I received feedback that I was rude to the staff whom I never interacted with and I was told I was not welcome back at the hotel. I purposely avoided their staff because they were very bizarre and always seemed to have some kind of altercation with the customers in the hallways at the front desk everywhere. They made the stay very unpleasant to the extent I tr... read more
Business response:
Dear David, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
This stay at Extended Stay Greenway Plaza in Houston was the worst hotel experience I've had. After check-in we received our room keys for a room on the third floor just to be told the elevator doesn't work. The staircase up to the third floor was filthy, it appeared to not have been cleaned for days, maybe weeks. The hallway down to our room was noisy with loud music playing in multiple rooms and dead cockroaches on the floor. We entered the room and the kitchen was in bad shape, the bed was worn and the lights flickered. W... read more
Business response:
Dear Corban, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give ... read more
me agrado la ubicación, no me gusto que se escuchaba muchísimo ruido de las habitaciones continuas y nunca supe donde se ubicaba el desayuno, en recepción solo vi a alguien al entrar y salir, si no les hablas no están en el desk a veces aun hablándoles nadie respondía.
Business response:
Dear Lizz, thank you for choosing us. We are glad that our location is best suited for your needs. However, we apologize for the inconvenience caused while with us. The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. Also, we regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired so that this lapse in service is not repeated. We are grateful for your patience ... read more
My booking didn’t show up in their system, took to long to check in
Business response:
Dear Sara, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Dingy feel Loud colors/paint Dilapidated bathroom
Business response:
Dear Khalid, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Cockroaches everywhere I’ve never seen a place be so infested with bugs. In the bathroom, on the bed, on the furniture. I don’t know that the room had been vacuumed in months. Would not recommend.
Business response:
Dear Shaye, Please accept our apologies for not meeting your expectations. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hote... read more
Smelly Very musky smelly hotel. Just nasty vibe. Would not recommend under any circumstances.
Business response:
Dear Christopher, thank you for being our guest and for the valued feedback. We are truly sorry for the cleanliness issues in your suite and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smell. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Our room smelled like smoke and mildew, the smoke detector was dangling from the ceiling by a couple wires, the toilet seat was not properly attached and we were accosted by a tweaker in the parking lot. We did not stay after viewing the room.
Business response:
Dear Terry, we apologize for the issues you experienced. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.