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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones stay Lobby area was low quality. People hanging outside of entrance was concerning. No eating utensils or cups or plates which is expected in an extended stay property. Bare kitchen. No coffee in room or hotel.
Business response:
Timothy, thank you for your review. We are sorry for the unpleasant stay you had with us and regret any inconvenience you had due to the other guests on the property. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I checked in and was assigned room 133. Upon entering and putting suitcase down, noticed live cockroach crawling across the bed night stand. I grabbed it with TP and immediately took to front desk to get another room, 333. Told front desk clerk it was probably still partially alive inside the smashed TP so beware if skittish. The carpet in room was extremely worn and sticky in places. Ugh!
Business response:
Gary, thank you for your review. We apologize for the cleanliness issue you encountered in your initial suite. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
The location is excellent, and the staff is very nice. However, they must do something about the awful smell in the hallways to the room they gave me. I wanted to stay for extra nights but had to check out. Otherwise, it would have been a wonderful choice.
Business response:
We offer our apologies for the concerns you experienced during your stay. We work hard to provide a comfortable environment; therefore, we regret that this issue compromised your stay. We will follow up on your concerns with our housekeeping team to take corrective measures. On a positive note, we are glad you liked our convenient location and courteous associates. Thank you for sharing your feedback, and we hope to serve you again. Sincerely, Hotel Management
Don’t recommend Safety issue. Management tried to enter my room without warning for no reason. Felt unsafe. Front desk staff was unfriendly and hard to find. Two day stay but they only keyed my room for one night. Waiting around for desk staff to return to front desk to fix problem was annoying.
Business response:
Jesus, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. It was our pleasure to accom... read more
Roach Infested..... Could Not Stay Roaches everywhere, a smell of smoke and stained bedding and towels. The only great thing about the place is the front desk lady has great customer service. We only stayed 25 minutes and booked another hotel at the Marriott lol
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
This place was terrible. I killed two roaches while I was there. I was a few minutes late checking out and they tried to enter three times in that few minutes. I will not be using Extended Stay ever again.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the issue you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.