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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thomas, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very outdated; bought pizza left out of the room for 20 mins. When i came back, roaches was in the pizza box and crawling on the fridge. No pots or pans for kitchen.
Business response:
Raziel, thank you for your review. We are sorry our property was not to your expectations and for the insects you had in your room. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Both rooms we were given smelled like stale cigarette smoke even though they were nonsmoking. The first restroom had a strong dog urine odor. It was terrible.
Business response:
Thank you for being our guest. We apologize for the unpleasant smell you encountered in both of your suites and regret that compromised your stay. We are a non-smoking property, on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. Meanwhile, your feedback has been shared with our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will consider giving us a second chance the next time you are in ... read more
having discussed my needs that night to the owner and one of his employees - Knowing full well I needed - a handicap room on the first floor cause My husband was having an angioplasty the following morning they had me call Travelocity saying I could not rent a room there unless I went thru Travelocity They said they knew what I needed but to just get a reservation #. Once I got reservation # they said no I could not have a handicap room on the first floor that my husband had to take the stairs since elevator had been out for... read more
Business response:
Rosepena, thank you for sharing your concerns. It indeed was disappointing to know what you went through, and we apologize for the poor service you received from us. Your comments matter a lot, and please be assured that we will be reviewing this incident with our team. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we humbly request you contact them directly. It is never our intention to cause any discomfort, and we hope to receive a chance... read more
One word: FLEAS!!!! Run! Front desk woman acted like it was no big deal and said they’re pet friendly and people have pets there for months! She was incredibly rude and sarcastic. I could only do the chat with Orbitz given it was late at night but the agent called me and fixed it right away. I had to move to a different hotel at midnight but the Orbitz agents were so incredibly nice and understanding. Thank you for turning my worst nightmare around into a more pleasant stay at a different chain hotel. I’d NEVER recommend Ext... read more
Business response:
Thank you for your feedback. We are extremely concerned to read your comments and apologize that one of our associates was rude to you. Please know that your feedback will be used to improve our service delivery and prevent these instances from happening in the future. Meanwhile, our pest control provider has serviced our hotel to ensure our accommodations are bug-free. We hope you will give us another chance when you return to the area. Sincerely, Hotel Management
My bed is infested with bedbugs and they won’t even give me money back!! Just gave me another room but I’m in the parking it sleep in my truck!!!! Biggest disappointment!! All I wanted was some sleep!!!!
Business response:
We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Never again Room was horrible couldn't even stay one night. Room had a smoke smell and was a min smoking room. Fire alarm falling down over the bed. No pillow cases were on any of the pillows. Something felt as if it was biting in the sheets. AC made a loud humming noise.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Silvia, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.