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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was clean and neat but the refrigerator and dishwasher looked to be well used and needed to be replaced. When the fridge would cut off it would rattle loudly. It was hard to sleep.
Business response:
Dear Lu, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Cleanliness could be better. Bad odor when you walk in! Smells like mildew. Bathroom could be a lot cleaner.
Business response:
Dear Conswella, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your visit. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Everything is ok and works.
Promised us continental breakfast then said there was no breakfast. There were also no extra sheets for the sofa bed (I understand they don’t have to be in the room, I’m not upset at that) but when I went down to the front desk for more, there was no one there. I even called the number on the phone for extra sheets but no one ever answered.
Business response:
Dear Alain, We sincerely apologize for your inconvenience during your stay. It's important to us that our guests receive the amenities promised, and we regret the miscommunication regarding breakfast. Additionally, we understand your need for extra sheets, and we're sorry for the inconvenience caused by the unavailability at the front desk. Your feedback is valuable, and we will review our procedures to ensure a more efficient response in the future. We appreciate your patience and understanding, and we hope you might consid... read more
There was no toilet paper in the room. On the last night, my key would not open the door. I was told the card reader was not working and they could not reactivate my key. I was told if i needed to leave my room to leave the door unlatched so i couldvget back in.
Business response:
Dear Dianne, We are sorry to hear that your room had no toilet paper. Our housekeeping team strives to ensure that all guest rooms are fully stocked with the necessary amenities, and we will make sure to address this issue. We also apologize for the issue with the key card reader. We understand how frustrating it can be to have trouble accessing your room, and we are sorry for any inconvenience this may have caused. Our maintenance team will work to resolve this issue as soon as possible. Thank you again for bringing these i... read more
No milk for cereal. Helpful staff at the desk. Flatware and dishes were great.
My wife and I were very satisfied with our stay. Our room was super clean and comfortable. Thank you 😊
Business response:
Dear Guest, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely,Hotel Management
Good-sized room but extra little guests It was a good sized room for a small group, with a comfy couch & chair as well as the beds plus a large fridge/freezer. Be aware that no eating utensils or plates provided and very limited toiletries. Main issue though was the daily invasion by a family of cockroach type creatures, which seemed to be coming up through gaps in the bathroom floor but popped up all around the room during our stay.
Business response:
Dear D J, Thank you for your recent stay and for posting your review online. We are glad you are impressed with your suite with the full-size refrigerator and the couch. However, we apologize for the cleanliness issues not meeting your expectations. We are passionate about providing our guests with the highest quality customer service and clean accommodations for an enjoyable stay. Therefore, we regret your disappointment, as your overall experience does not meet our standards. We will address the issues to prevent this from... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,621 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.