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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were too cold and no extra blankets were available. There was no ice bucket or drinking glasses available
Business response:
Dear Lavonne,Thank you for sharing your feedback with us. We are sorry for the discomfort you experienced in the room. We would like to inform you that linen exchange is available at the front desk at any time, and it is complimentary. To ensure cleanliness for every guest, we keep our kitchenware at our front desk, and our team is happy to deliver them to the guest's suite when needed. We will share your feedback with our front desk staff to ensure we communicate our services and amenities clearly during guest arrivals. Tha... read more
Furnishings and general upkeep (walls, carpet, doors, elevator) were noticeably more dated and rundown than other ESA locations. Whole facility smelled like mildew. Loiterers in parking lot all evening hanging out at vehicles, people repeatedly propping open side door with a rock so anyone could come and go without an entry card. Breakfast is Nutrigrain bars, small packaged muffins and oatmeal packets with coffee urns. Fridge was not very cold and my meal went bad overnight. Plus sides were bed and shower seemed clean which ... read more
Business response:
Dear Nicole, Thank you for reviewing our hotel. While we are pleased that you loved our hospitality, we are sorry we missed meeting some of your expectations and the difficulties you experienced. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
Bed is very comfortable
Business response:
Dear Lorraine,Thank you for your kind words about our comfortable beds! We’re glad you had a restful experience. Your comfort is our top priority, and we're always striving to enhance the overall stay for our guests. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know. We’re here to ensure your stay is nothing short of wonderful. Safe travels, and we hope to welcome you back soon!Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.