This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
.
Room had a disturbing odor that never went away. Carpet was dirty. A few steps on it with white socks and they were flithy.
Business response:
Dear Ray, Thank you for taking the time to evaluate our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The receptionist Latanya went above and Beyond to help us with our stay. She even suggested that she felt like the manager would agree with Expedia for a partial refund. Sweet lady
Business response:
Dear Wendy, Thank you for choosing us for your accommodations. We are glad to hear that Latanya provided exceptional service during your stay. Our team always strives to go above and beyond to assist our guests. We appreciate your kind words about her dedication to ensuring your comfort. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management
Fishing Show This was an overnight trip. The hotel basically served as a place to sleep. The price and location were great. I would stay there again.
Zweckmäßiges Hotel wenn man keine Ansprüche hat Das Hotel ist gut für eine Nacht, wenn man weiter nichts braucht. Das angebotene Frühstück besteht aus Kaffee und Erdnussbutterriegeln auf einer kleinen Anrichte neben der Rezeption. Die Küche im Zimmer ist zwar ausgestattet mit Mikrowelle, Geschirrspüler, Herd und Kühl-/Gefrierkomination. Es gibt aber kein Teil Geschirr oder Gläser. Das Zimmer, ich hatte 207, könnte eine Renovierung gebrauchen. Bei Ankunft war der Mülleimer in der Küvhe nicht geleert und im Bad nur leere Shamp... read more
Business response:
Dear Norbert, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Hoped for better I wished I’d took pictures of the first room. We checked in around 930. Room 225. Door was open and beds we not made. Then switched rooms to 134. Said it was a non smoking room but could clearly smell the smoke. Woke up face a bit swollen and snotty due to being allergic to the smoke.
Business response:
Dear Kelli, We sincerely apologize for the unacceptable experience you had during your stay, particularly with the issues of an unprepared room and the presence of smoke in a non-smoking room. This falls far below our usual standards, and we deeply regret any discomfort and inconvenience caused. We take the well-being of our valued guests as our utmost priority, and we will address these matters immediately with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Your feedba... read more
Quiet, staff was friendly, room was great for the price. Would stay here again when I'm back in town.
Business response:
Dear Ayman, Thank you for staying with Extended Stay America and sharing your glowing review. We're delighted to read that you had an enjoyable stay with us and found us to be of great value. It's also great to know that you loved our accommodation's quietness and our associates' friendliness. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.