Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Sebastian, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Constance, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Percy, Thank you for taking the time to tell us about your visit. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience, and we hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management 

Business response:

Dear Tammie, Thank you for your review of our hotel. We aim to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations and apologize for any inconvenience caused. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our g... read more

Business response:

Dear Sandra, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management