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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good but could be IMPROVED The room was ok and with the rigth appliances, but they are useless because there is no provision of utensiles, no pots, no cutlery, etc. The breakfast only includes coffe and muffin, that should be cleared in the information.
Old Hotel, Needs Serious Upgrading This hotel is decent enough for the price. However, many things about it need serious upgrades. I have stayed here twice because it is close to the medical center. Having the little kitchen in the room is very nice. However, both times I stayed there, the elevator had problems. It was a serious wait for the elevator. Sometimes it just wasn't working. The "so-called" free breakfast is little more than a muffin and coffee. I think they also had some sort of breakfast protein bar but that was ... read more
Business response:
Dear Myra, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
I was in Houston for a doctor's appointment and I like this hotel for it's convenience and price. Usually, I have a nice room but this particular room had many flaws. The toilet leaked and was very annoying while I tried to sleep. The rubber baseboard was unglued and sticking out and the floor was very sticky. I am glad I brought my house slippers. There was no bedside clock in the room and no USB outlets. This is not the norm for this hotel.
Business response:
Dear Pam, Thank you for choosing our brand continuously for your travel plans and also for taking the time to leave your feedback. We want to apologize for the issues you had during your stay. As you have experienced in the past, this type of stay is not typical of our hotel or the service we deliver. Unfortunately, maintenance issues arise from time to time, and once recognized, we work as quickly as possible to get everything operating correctly. We appreciate your feedback, and we do hope you will choose to stay with us a... read more
Disappointed I was in n Houston to have surgery the next day but I wanted to go swimming because the next 3 weeks I can’t swim. I got ready to go to the pool but then when I got out there the pool was closed. They didn’t give me a very good excuse why it was closed so I wasn’t very happy because that’s why I picked this hotel was for the pool and it was close to the surgery center. Also when I got to my room it smelled like smoke as if someone had been smoking in the room. but it was suppose to be a no smoking room.
Business response:
Dear Laurie, Thank you for choosing our hotel and sharing your feedback. We are sorry for your disappointment in not enjoying the pool and the inconvenience of the smoke smell in your room. We understand the frustration this must have caused you and apologize for not meeting your expectation. While looking into the issue of why the pool was not accessible, we want to assure you we have strict policies prohibiting smoking in certain areas. Therefore we appreciate you bringing this to our attention so we can address it appropr... read more
Broken elevator Everything was great except the elevator broke during the stay and my elderly father had to go down 3 floors. I was scared he would fall or pass out. But other than that, it was fine.
Business response:
Dear Monica, It is wonderful to read your review of your recent visit to Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we did during your stay. However, we are sorry for the elevator issues that you encountered during your time with us. Our team is already at work and will fix the problem soon. Once again, please accept our apologies for the inconvenience caused to your father due to the incident. Thank you for being our guest, and we look forward to your next trip! Sin... read more
Ok.
Business response:
Dear Javier, Thank you for being our guest. It is glad that you had a pleasant stay and were pleased with everything we offer. Please allow us another chance to provide seamless service on your next visit! Sincerely,Hotel Management
Stay was good here we have stayed here several times when I have doctors appointments I’m medical district
The property was very convenient to most of the MD Anderson Medical Facilities. It wasn't the cleanest place I've ever stayed. But it wasn't completely gross, either. For the price, I would stay there again.
Business response:
Dear Thomas, Thank you for the positive review and for evaluating our service and accommodations at a reasonable price. We are happy to read about your excellent stay at Extended Stay America in the location close to MD Anderson Medical Facilities. Thank you again for taking the time to write about your stay. We look forward to your return visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,621 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.