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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean but there was significant roach infestation.
Business response:
Dear Percy, Thank you for taking the time to tell us about your visit. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We are grateful for your patience, and we hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Not the best Booked a room with queen bed, received a room with full bed. Advertised to have breakfast, but all they had was coffee, tea and hot chocolate. Elevator was broken with no signage. A plus was they had hot water!
Business response:
Dear Tammie, Thank you for your review of our hotel. We aim to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations and apologize for any inconvenience caused. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our g... read more
MD check up Quick and easy
Could not walk on the floor without sticking to it. Not a pleasant experience!
Business response:
Dear Sandra, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Houston downtown. Good deal for the price closer to down town.
Business response:
Dear Hassan, Thank you for choosing us and taking the time to share your experience. We're pleased to hear that you found Extended Stay America a good deal for your stay, primarily due to its proximity to downtown. Your satisfaction is important to us, and we're glad we could provide you with value for your money. Thank you for choosing to stay with us, and we hope to welcome you back on your next visit to the area.Sincerely,Hotel Management
Close to medical center.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.