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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It should be corrected in the amenities that there is no coffee, no yes, no free breakfast! We booked partially depending on this. The hotel is run down and needs refurbishment… the pull out couch mattress was really nasty looking. We were going to use it we didn’t. The needs were actually pretty comfortable. No extra blankets. The hair dryer was really old and it could use new iron and ironing board. The dishwasher when opened was nasty. Thankfully we didn’t need the kitchen. There was no sheets or blanket if we did use the... read more
Business response:
Dear Margaret, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to ser... read more
Family overnight trip
47 degrees & No Blanket or Heater No blanket on bed only a sheet & sheet cover - Heater/AC unit had a lockbox on the plug so you couldn’t heat the room (temp dropped to 47 degrees) on a cold night
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. We understand that our guests expect top-notch service, and we regret falling short of your expectations. Your feedback is greatly appreciated, and we assure you that we will take the necessary measures to ensure that such situations do not occur in the future. We value ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.