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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No fue el viaje que esperábamos... Ibamos en plan familiar, nos arruinaron los planes de tardeada con la alberca cerrada. El colchón del sofá estaba pésimo, super sucio y con muchos hoyos. Nos dejaron un shampoo usado (vacío), el área está bien, pero por los hospitales, seguido se escuchan sirenas y a veces helicópteros. No funcionaba la maquina de hielo y por lo que dijeron, solo tienen 1 para todo el hotel. Por el resto, habitación limpia.
Business response:
Dear Luis, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the pool closure and the condition of the sofa mattress. This is certainly not the standard of comfort and cleanliness we strive to provide our guests, and we appreciate you bringing these matters to our attention. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements moving forward. On the ot... read more
We liked the convenience to the hospital. The property, although very clean, needs some attention to the individual rooms. 1)The stove in our room could not be turned off and my husband who is an electrician, had to turn the breaker to the stove off making it rather difficult. 2) the drain in the bathroom area was missing and had to be stuffed with a wash cloth so as not to lose anything down the drain and maybe stopping it up, not to mention the guest losing their item. 3) the back door entry could not be used without getti... read more
It’s just adequate, water pressure in shower was very low, a/c had to be put on 60 to barely make it 70
Business response:
Dear Pamela, Thank you for sharing your thoughts. We understand how important a comfortable environment is, and we appreciate your patience. Your feedback regarding the water pressure and air conditioning is valuable, and we will review these aspects with our team to ensure they are addressed. We hope to provide an even better experience during your next visit.Sincerely,Hotel Management
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Business response:
Dear Aldo, We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.