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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
47 degrees & No Blanket or Heater No blanket on bed only a sheet & sheet cover - Heater/AC unit had a lockbox on the plug so you couldn’t heat the room (temp dropped to 47 degrees) on a cold night
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. We understand that our guests expect top-notch service, and we regret falling short of your expectations. Your feedback is greatly appreciated, and we assure you that we will take the necessary measures to ensure that such situations do not occur in the future. We value ... read more
Do better Hotels.com said free breakfast but when I got there I noticed the receptionist wrote on my card sleeve no breakfast. As soon as I opened the door I smelled smoke and notice 3 nice size holes in the ceiling. I got back downstairs to see if my kids and I can be moved to another room. She checked and said they didn’t have any other rooms with 2 beds for the night and that I could speak to a manager in the morning. I was tired traveling from Galveston for cheer competition so I told my kids let’s just stay and I’ll see... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal guest and would appreciate the opportunity to make it right and provide you with the exceptional hospital... read more
Close to the medical area. The only complaint I have there was not a plasticup in room to drink water.
Business response:
Dear Virginia, Thank you for sharing your experience. We're delighted you chose Extended Stay America for your stay near the medical area. Your feedback is appreciated, and we'll ensure that your concern about the absence of a plastic cup is addressed. We strive to make each guest's experience comfortable, and we hope this minor inconvenience didn't overshadow your overall positive impression. We value your understanding and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.