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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
affordable, convenient. This is a very affordable hotel close to the large Texas Medical University /MD Anderson Campus. It is older, but had complete kitchenette. The front desk staff was very responsive and helpful for all my requests.
Business response:
Dear Janet, Thank you for selecting Extended Stay America and taking the time to write a review. It is nice knowing you were pleased with having a full kitchen in your room and had a great time with our responsive team. Also, you appreciated our location near Texas Medical University /MD Anderson Campus. However, we are sorry for the condition of the room and will discuss it with our management. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Parking
Coldest night in Houston amd both heaters in the room would just blow cold air. We were told just to unplug them and plug them back in.
Business response:
Dear Harrison, We sincerely apologize for the inconvenience you experienced with the heaters in your room during your stay. This is certainly not the level of service we aim to provide, and we understand the importance of ensuring a comfortable stay for our guests. Your feedback is crucial, and we will address this issue promptly to prevent any reoccurrence. Apart from this instance, we hope the rest of your stay was pleasant. We hope you will give us another chance in the future to provide you with a better stay. Sincerely,... read more
One of the main reasons I booked this room here is for the breakfast that was mentioned was included but when I arrived there was a sign that said the breakfast was no available. That should have been mentioned prior to confirming my reservations. The room itself was ok. Bed seemed clean but the tub was not as cleaned as it should be.
Business response:
Dear Guest, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.