Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Dear Armando, We are pleased to read about your excellent stay at Extended Stay America. We agree that our rooms are a great choice, especially if you want a peaceful, relaxing atmosphere. Many of our guests appreciate having the extra space, and we are glad you did, too. We sincerely appreciate your feedback and look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Sebastian, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again.Sincerely,Hotel Management 

Business response:

Dear Constance, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management