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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s all about location. This hotel is within the campus of MD Anderson medical complex. It is neat and clean and in good repair. They have a small kitchenette but no cups, plates or utensils. The bed was comfortable but the top blanket was very thin for my liking. Overall, while lacking those little extra touches, if I was going to MD Anderson on a budget, I would recommended it.
Business response:
Dear Craig, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Price
Business response:
Dear Jeff, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Room was cleaner than what I’ve seen on reviews. Carpet is old, stained & musty.
Business response:
Dear Guest, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of your room. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Cheep but dirty. Sofa needs to be burned. Unuseable. Grab and go breakfast had to wait for coffee very little muffins. No oatmeal or anything. Bathroom sink clogged and drained slow. Shower leaked water on floor. Not sure how clean floors are because if dark carpet. 1-10 experience. 2 will not come back.
Business response:
Dear Teddie, First, we sincerely apologize for the issues you experienced during your recent stay with us. We sincerely apologize for these issues that impacted your visit. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. While we know that this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely,Hotel Management
Me gusto Cercania hospital No me gusto cambio de habitacion con severa falta de mobiliario, sin disponibilidad articulos cocina y carestia de servicio de desayuno
Business response:
Dear Jesus, Thank you for choosing our hotel for your recent accommodations. We're glad that our proximity to the Hospital was perfect for your needs. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations on every visit, and we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our leaders, and we will use them as an opportunity to improve our guest experie... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,621 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.