This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no elevators (not operable)
Business response:
Dear Hung, Thank you for reviewing your stay. We want to apologize for the elevator's temporary issue, which kept it from being perfect. Unfortunately, maintenance issues arise occasionally, and we are sorry we could not get everything fully operational immediately. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. Thank you again for taking the time to tell us about your stay, and we hope we can leave you with a much better impression on your next... read more
👍
I booked our stay in Houston at this property due to its proximity to the Houston Natural History Museum, its free breakfast, pool and the availability of a larger room for 5 people. However, breakfast was only a first-come-first served individually packaged chocolate muffin and coffee. Additionally, the pool was closed. Regarding customer service, whenever we needed to request something no one was present at the front desk, and no one answered the phone. The main thing we needed was sheets and pillows to cover the pullout s... read more
Business response:
Dear Timothy, Thank you for choosing our hotel for your recent accommodations. We are truly sorry you experienced so many difficulties during your stay and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. We are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased yo... read more
Staff was very friendly. Room was only adequately clean. Carpet didn’t seam thoroughly vacuumed and an old soap wrapper fell out of shower curtain. Good location for my son’s MD Anderson follow up visit.
Business response:
Dear Jacqueline, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management
This is one of my favorite properties in Houston. I am always satisfied with my stay.
Business response:
Dear Alicia, We are so grateful for your kind words and for claiming us as the favorite hotel you have ever visited! We genuinely pride ourselves on providing an exceptional stay for our guests; it means the world to us when we succeed. Our staff is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management
We’ve got the room with kitchen stove, dishwasher, and refrigerator 👍 the only thing that disappoints is that the elevator was broken and we have to use the stairs
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.