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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice stay, won't be doing it again. Front desk was nice and helpful. Room was clean but did have a cigarette musk to it. Toilet was extremely low to the ground, wobbly and sunk down when you sat on it. Shower did not work, also felt like it sunk down when you stepped in it. Bathroom overall was not trustworthy. Our hotel door had a good 1-2 inch gap underneath it that made it feel unsafe, like anyone could easily stick something underneath and unlock our door. Elevator shook, alot! We did have a nice stay with our kids but w... read more
Business response:
Dear Guest, Thank you for choosing us. Although you had a pleasant stay, reading your comments concerning your visit to our hotel isn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests; please give us another cha... read more
Convenient but you’re on your own. This hotel is somewhat dated and I noticed that the carpets were stained. The bed was okay, but the "fully equipped kitchen” was misleading since there were no pans or plates or utensils of any kind. They had no breakfast or coffee because they “hadn’t gotten a shipment in.” I liked the price compared to other nearby hotels and it is only a 1/2 mile from MD Anderson so you can walk to appointments.
Business response:
Dear Evelyn, Thank you for choosing us and sharing your experience. We are glad you had a pleasant stay but are disappointed knowing we did not meet every expectation. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests. We will address your concerns with the appropriate individuals for improvement. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserveSincerely,Hotel Management
March reservation This stay was for a medical appointment. There were several roaches in the room and vagrants outside the hotel. When getting ready the morning of the appointment, there was no one at the front desk and one of the vagrants got in. Not happy with this.
Business response:
Dear Jackie, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Thank you! Sincerely,Hotel Management
The front desk manager is great … always nice to meet with happy person after long tiresome drive
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,621 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.