Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Delia, We’re glad our convenient location near the medical center made your stay easier. Thank you for sharing your experience. We look forward to welcoming you back to Extended Stay America whenever your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Dear Alfonso, Thank you for sharing your feedback. We are concerned to learn that your experience did not meet expectations, particularly regarding cleanliness and service. Please accept our sincere apologies for any discomfort this may have caused. Your comments have been shared with the relevant team to address areas that require attention. We take these matters seriously and value insights that help us improve. We hope you will consider revisiting us so that we can provide a more comfortable and attentive stay. Sincerely,... read more

Business response:

Dear Kenneth, Thank you for sharing your experience. We are sincerely sorry your accommodations did not provide the comfort and freshness you expected. We regret the discomfort caused by the condition of your room and have shared your comments with our team for appropriate attention. Your feedback is valuable and helps us improve, and we hope to have the opportunity to provide a more positive and welcoming visit in the future. Sincerely, Hotel Management