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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NRG Access Just an overnight stay for me so very sufficient for that purpose. If you’re attending anything at the NRG stadium this is a perfect property. Completely walkable. Walk thru the Holiday Inn lobby across the st and it’s a straight shot to the stadium. Stayed here to see Beyoncé. The water pressure and hot water is perfection at this location. There is a vending machine with drinks and snacks available on the lobby floor. I saw a baby roach in my bathroom but I don’t necessarily blame the property as it was only the... read more
Hotel Ok. Its a big room, but old
Business response:
Dear Victor, We're glad the spacious room was a highlight of your stay. We understand that the property shows its age in some areas, and we’re continuously working on improvements to enhance comfort and overall appearance. Your input is appreciated, and we hope to welcome you again for a better experience. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
Great stay! Wonderful staff!
Was told when we got there elevator was broken. Room was a little stuffy. Moved sofa to see tv better and it was very dirty underneath. Shower didn't throw out enough water and rub made a creaking sounds every time you moved.
Business response:
Dear Arnold, We're sorry that your stay was marred by several inconveniences. Learning about the elevator issue upon arrival can certainly impact comfort, especially when traveling with luggage. The condition beneath the sofa and the shower performance indicate areas where better attention to detail and maintenance are needed. We'll also be looking into the condition of the tub, as the noise concerns. Your feedback is valuable, and we'll be reviewing these concerns with our team to make improvements moving forward. Please ac... read more
The hotel and room were very clean.
Business response:
Dear Sara, We are thrilled to hear that we met your expectations. Our housekeeping team works hard to maintain a high standard throughout our property, and it is always rewarding to know their efforts made a positive impact on your stay. Cleanliness plays a significant role in comfort, and we are glad we could provide a space where you feel at ease. We appreciate you choosing Extended Stay America and hope to welcome you back again soon! Sincerely, Hotel Management
The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.o... read more
Business response:
Dear Michael, We appreciate you taking the time to share your detailed feedback. While it’s good to know the room met your basic needs and the location was convenient, it’s clear there were several aspects that caused discomfort. We apologize for the issues with the faucet and elevator, which impacted your stay, particularly given your physical condition. Safety and comfort are our top priorities, so we take your observations about the parking lot and thermostat seriously. We will be addressing these concerns with our team t... read more
Its an older hotel, in need of upgrades. Safe quiet area. It was worth the short stay. Elevator was not working but front desk person took our bags upstairs. My elderly mother was with me. Customer service was good. Will stay again.
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,594 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.