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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rates too high The room was nice and so were the employees. My only problem is the rates went up instead of staying the same or going down. I went from paying $86 a day to $135 a day . Which is the reason why I’m checking out
Business response:
Dear Guest,We're glad you were pleased with the condition of the room and the service you received from our team. It's always our goal to provide both a welcoming atmosphere and clean, comfortable accommodations. We do understand your concerns about the rate change. Our pricing can fluctuate based on demand, availability, and local events, but we recognize how important consistency is, especially for longer stays. We're sorry this shift impacted your decision to leave early. Your feedback is valued, and we hope there's a cha... read more
The property smelled cigarettes. Felt very shady and dark area. Breakfast was just coffee and muffin. No much lighting in the room.
Business response:
Dear Guest,We're sorry the environment made you feel uneasy and that the overall experience didn't meet your expectations. The issues you mentioned are concerning, and we understand how they can impact your stay. While our breakfast is intended as a light grab-and-go option, your feedback highlights the need for better clarity and improvements. We're grateful for the opportunity to host you and will work with our team to address the atmosphere and overall guest comfort moving forward. We hope to have the chance to welcome yo... read more
The employees were great, but the elevator didn’t work. I was on the 3rd floor and it was a lot having to go up and down the stairs so much. Other than that, it was great!
A Prante Thank You Was there for/on business at NRG Center. Ease with check in. I require rest, at end of day… That is what I received. Did, truly, appreciate muffins and breakfast bars. My hope is to stay there, again. Thank you. :) Sincerely, Gregory A. Prante Sr.
Business response:
Dear Guest,Thank you for your excellent review of Extended Stay America. We're glad your time with us provided you with the rest and relaxation you needed during your visit to NRG Center. It's wonderful to hear the check-in process was smooth and that the breakfast options offered a convenient start to your day. We'd be honored to welcome you back the next time your travels bring you to the area. Wishing you continued success in your work and safe journeys ahead.Sincerely,Hotel Management
Great customer service
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,550 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.