Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. While your comments are brief, we’re glad to know that your visit was overall positive. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Luz, Thank you for staying with us and sharing your feedback. We’re sorry to hear that the housekeeping and breakfast offerings did not meet your expectations. Guest comfort and convenience are important to us, and we regret that your room was not refreshed during your stay and that the morning options were limited. Your feedback has been shared with our team to help improve these areas. We hope you will consider staying with us again so we can provide a more comfortable and satisfying experience in the future. Sincerel... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re thrilled to know our staff made such a great impression during your visit. Providing warm, attentive service is always our goal, and your kind words will be shared with them for a job well done. We look forward to welcoming you back soon for another wonderful experience. Sincerely, Hotel Management 

Business response:

Dear Reginald, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to know that our team made such a positive impression with their hospitable service during your visit. Your feedback motivates us to continue going above and beyond to exceed guest expectations, and we’ll be sure to share your appreciation with the team. We look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management