Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Guest, Thank you for taking the time to share your detailed feedback with fellow travelers. We are pleased to know that the setting and surrounding area supported your plans and provided a sense of comfort during a busy event period. At the same time, we apologize for the inconvenience you experienced during your visit, particularly related to in-room amenities and temporary on-site activity. While enhancement efforts are intended to improve future stays, we regret any disruption they may have caused at the time. Your c... read more

Business response:

Dear Guest, Thank you for sharing your experience! We're glad to hear that you enjoyed the clean, well-kept room and found it to be a great value. It's also great that the location was convenient for attending the Texas Bowl. We hope to welcome you back for another stay soon! 

Business response:

Dear Guest, Thank you for sharing your feedback. We're glad to hear the room was clean, but we apologize for the strong cleaner smell. We'll look into adjusting the cleaning products used to ensure a more pleasant experience in the future. We appreciate your comments and hope to have the opportunity to welcome you back soon. 

Business response:

Dear Guest, Appreciate you for sharing the rating of your recent stay with us. Glad that you had a nice stay with us. However, our team goal is to give you an awesome stay. If you have any suggestions please share them with us. Hope to serve you better on your next visit. 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you bringing these matters to our attention, as guest insight is crucial in helping us identify shortcomings and take corrective steps. While we always aim to provide an immaculate and fresh environment, we regret overlooking this while preparing your room. Your comments will be shared with our housekeeping team so we can prevent similar occurrences moving forward. We value your insights and hope you will allow us another opportunity in t... read more

Business response:

Dear Guest, Our team greatly value your 8-star rating. While we're pleased with your positive experience, our ultimate aim is to ensure 100% guest satisfaction. Your thoughts and suggestions are always welcome as they contribute to enhancing future stays. We eagerly look forward to the opportunity of serving you again during your next visit. Thank you for your valuable feedback! 

Business response:

Dear Guest, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. 

Business response:

Dear Guest, Thank you for your wonderful review! We’re delighted to hear you enjoyed the spacious room, full kitchen, and comfortable beds. It’s great to know our location near NRG Stadium made your visit even more convenient. We truly appreciate your feedback and look forward to welcoming you back again soon. 

Business response:

Dear Guest, Thank you for choosing us and bringing your observations to our attention. We regret that some aspects of our property and common areas did not reflect the level of upkeep you rightfully expected. Please accept our apologies for the impact these matters had on your sense of comfort. Further, we are sorry that the complimentary grab-and-go breakfast offering did not meet your expectations. Your comments have been noted and will be reviewed internally as we continue focusing on upholding our standards and elevating... read more