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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel and room were very clean.
Business response:
Dear Sara, We are thrilled to hear that we met your expectations. Our housekeeping team works hard to maintain a high standard throughout our property, and it is always rewarding to know their efforts made a positive impact on your stay. Cleanliness plays a significant role in comfort, and we are glad we could provide a space where you feel at ease. We appreciate you choosing Extended Stay America and hope to welcome you back again soon! Sincerely, Hotel Management
The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.o... read more
Business response:
Dear Michael, We appreciate you taking the time to share your detailed feedback. While it’s good to know the room met your basic needs and the location was convenient, it’s clear there were several aspects that caused discomfort. We apologize for the issues with the faucet and elevator, which impacted your stay, particularly given your physical condition. Safety and comfort are our top priorities, so we take your observations about the parking lot and thermostat seriously. We will be addressing these concerns with our team t... read more
Its an older hotel, in need of upgrades. Safe quiet area. It was worth the short stay. Elevator was not working but front desk person took our bags upstairs. My elderly mother was with me. Customer service was good. Will stay again.
Give it a try The checking in wasnt a problem at very quick and very friendly. Room was roomy and quiet. The checkout time was the actual check out.
Business response:
Dear Guest, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're glad to hear the check-in process was smooth and welcoming, and that you found the room spacious and peaceful during your stay. It's always encouraging to know when guests enjoy a relaxing experience. We also appreciate your comment about checkout and will ensure the team is more mindful to provide a smooth and consistent departure. It was our pleasure to host your stay, and we look forward to your next visit. Sincer... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,569 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.