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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was freshly painted and smelled like paint fumes terribly. Hair dryer did not work. Under renovation everywhere. Had to dodge workers in hallway. Parking was good and convenient to NRG stadium.
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts with us. We appreciate you letting us know about your visit, and we are sorry to hear that the paint smell and non-functional hair dryer affected your comfort. We also apologize for the renovation activity around the property, as we understand how disruptive it can feel to navigate work areas. At the same time, we are glad the parking and proximity to the stadium added some ease to your trip. Your feedback will be reviewed with our team to help ensure a smoothe... read more
Coffee would be nice and the breakfast is just muffins no fruits or anything. Smelled cleaner than previous times.
Business response:
Dear Guest, Thank you for taking a moment to share your feedback with us. We’re glad to hear that your room felt fresher this time and appreciate you noticing the improvements. We’re sorry, however, that our current breakfast selection and the lack of coffee during certain hours did not meet your expectations. Our complimentary grab-and-go breakfast is designed to offer a quick and convenient start to the day, though we understand some guests prefer more variety. Your comments will help us explore ways to enhance the options... read more
Yes it was,
Yes
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. While your comments are brief, we’re glad to know that your visit was overall positive. It was a pleasure having you as our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Staff friendly. Hotel was clean. There was a lot to do in the surrounding area. Would definitely return.
Mejorar la limpieza de los cuartos, en toda mi estancia nunca fueron a limpiar mi cuarto, el desayuno solo café, té, muffins, avena
Business response:
Dear Luz, Thank you for staying with us and sharing your feedback. We’re sorry to hear that the housekeeping and breakfast offerings did not meet your expectations. Guest comfort and convenience are important to us, and we regret that your room was not refreshed during your stay and that the morning options were limited. Your feedback has been shared with our team to help improve these areas. We hope you will consider staying with us again so we can provide a more comfortable and satisfying experience in the future. Sincerel... read more
Staff
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to post a review. We’re thrilled to know our staff made such a great impression during your visit. Providing warm, attentive service is always our goal, and your kind words will be shared with them for a job well done. We look forward to welcoming you back soon for another wonderful experience. Sincerely, Hotel Management
Yes
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,457 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.