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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room that was clean and well kept for a reasonable price. Is within walking distance of NRG stadium. Went to the Texas bowl between LSU and Houston.
Business response:
Dear Guest, Thank you for sharing your experience! We're glad to hear that you enjoyed the clean, well-kept room and found it to be a great value. It's also great that the location was convenient for attending the Texas Bowl. We hope to welcome you back for another stay soon!
Room was clean but had a strong cleaner smell.
Business response:
Dear Guest, Thank you for sharing your feedback. We're glad to hear the room was clean, but we apologize for the strong cleaner smell. We'll look into adjusting the cleaning products used to ensure a more pleasant experience in the future. We appreciate your comments and hope to have the opportunity to welcome you back soon.
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Business response:
Dear Guest, Appreciate you for sharing the rating of your recent stay with us. Glad that you had a nice stay with us. However, our team goal is to give you an awesome stay. If you have any suggestions please share them with us. Hope to serve you better on your next visit.
Room seem to be clean but smelled really bad.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you bringing these matters to our attention, as guest insight is crucial in helping us identify shortcomings and take corrective steps. While we always aim to provide an immaculate and fresh environment, we regret overlooking this while preparing your room. Your comments will be shared with our housekeeping team so we can prevent similar occurrences moving forward. We value your insights and hope you will allow us another opportunity in t... read more
Business response:
Dear Guest, Our team greatly value your 8-star rating. While we're pleased with your positive experience, our ultimate aim is to ensure 100% guest satisfaction. Your thoughts and suggestions are always welcome as they contribute to enhancing future stays. We eagerly look forward to the opportunity of serving you again during your next visit. Thank you for your valuable feedback!
Business response:
Dear Guest, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
The room was HUGE with a full kitchen a living room area and two beds very comfy. Enjoyed it and it was like few blocks down from NRG stadium so going to a game you are right there.
Business response:
Dear Guest, Thank you for your wonderful review! We’re delighted to hear you enjoyed the spacious room, full kitchen, and comfortable beds. It’s great to know our location near NRG Stadium made your visit even more convenient. We truly appreciate your feedback and look forward to welcoming you back again soon.
Business response:
Dear Guest, It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 10-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.
The hotel was run-down. There were holes in the hall roof and leaky ceiling. The hall outside our room smelled if marijuana. The morning breakfast was a joke.
Business response:
Dear Guest, Thank you for choosing us and bringing your observations to our attention. We regret that some aspects of our property and common areas did not reflect the level of upkeep you rightfully expected. Please accept our apologies for the impact these matters had on your sense of comfort. Further, we are sorry that the complimentary grab-and-go breakfast offering did not meet your expectations. Your comments have been noted and will be reviewed internally as we continue focusing on upholding our standards and elevating... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,560 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.