Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Patrick, Thank you for your feedback. We're glad you found the room spacious and had a satisfactory stay. However, we sincerely apologize for the condition of the furniture you encountered. This is certainly not up to our usual standards, and we will address the issue with our maintenance team to ensure that all furniture is properly maintained for future guests. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience in the future.Sincerely,Hotel Management 

Business response:

Dear Alan, We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant; however, we are sorry for the noise issues you experienced during the night. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management 

Business response:

Dear Juan,We're glad to know you appreciated the quality of our customer service, as delivering exceptional care is always a priority. However, we regret that the condition of the property and the issue you mentioned affected your stay. Maintaining a clean and comfortable environment is essential, and we take matters like this very seriously. Our team will address the concerns to ensure the property meets the standards our guests deserve. We hope to have the chance to welcome you back so we can provide you with the flawless ... read more