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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Conviance
Business response:
Dear Reginald, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. Sincerely, Hotel Management
Parking area was very well lighted and clean.
Muy cerca si de centro medico
Business response:
Dear Delia, We’re glad our convenient location near the medical center made your stay easier. Thank you for sharing your experience. We look forward to welcoming you back to Extended Stay America whenever your travels bring you to the area. Sincerely, Hotel Management
There were bugs in the room. Hospitality was not that good.
Business response:
Dear Alfonso, Thank you for sharing your feedback. We are concerned to learn that your experience did not meet expectations, particularly regarding cleanliness and service. Please accept our sincere apologies for any discomfort this may have caused. Your comments have been shared with the relevant team to address areas that require attention. We take these matters seriously and value insights that help us improve. We hope you will consider revisiting us so that we can provide a more comfortable and attentive stay. Sincerely,... read more
The smell in room was horrible
Business response:
Dear Kenneth, Thank you for sharing your experience. We are sincerely sorry your accommodations did not provide the comfort and freshness you expected. We regret the discomfort caused by the condition of your room and have shared your comments with our team for appropriate attention. Your feedback is valuable and helps us improve, and we hope to have the opportunity to provide a more positive and welcoming visit in the future. Sincerely, Hotel Management
Loved my stay. Need to have better lighting in the hall way.
Expedia told us there would be a sofa bed in the room and when we got here they told us there wasn’t one
Business response:
Dear Maria, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the misunderstanding about the room setup and the inconvenience this caused when you arrived. We understand how frustrating it can be when expectations do not align with the accommodations provided. Your comments have been shared with our front desk and reservations teams to ensure more transparent communication with third-party booking partners. We appreciate your understanding and hope to welcome you back for a smoother exp... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,560 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.