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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My friends and I flew in for a concert stay. We were able to get an early check-in by 1pm which was appreciated. However, that night is when the issues began. We left for dinner that evening and while we were gone the hotel property staff was selling parking spots in the hotel for $20 to random people looking for parking for the event. When we returned there was no parking spots because all spaces were sold to NON-HOTEL GUESTS!!!! Guests of the hotel had absolutely no where to park. Also during the stay we noticed the cleanl... read more
Business response:
Dear Martha,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Mixed feelings about this one The staff was super friendly, courteous and helpful. Loved talking to them. Unfortunately we stayed after they endured some damages from hurricane beryl. The room was not well lit and very outdated. The sofa bed’s mattress was old and uncomfortable. Also the top lock was broken on our door so we felt it necessary to put a chair up against the door. Overall it was ok for a one night stay.
Business response:
Dear Veronica, Thank you for your kind words about our staff. We are glad they were helpful and friendly. We appreciate your feedback on the room conditions and are sorry about the issues you encountered. Your comments are important to us, and we will address them to enhance our guests' experiences. Thank you for bringing these to our attention.Sincerely,Hotel Management
not so bad for 1 night standing, people smoking weed everyday next to the main access, rooms and hallways smell wet or humid
Business response:
Dear Ádrian,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay. Your concerns about the smell and the smoking near the main access are important to us, and we are addressing these matters with our team to improve our guests' experience. We appreciate your understanding and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Clean
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,550 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.