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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Give it a try The checking in wasnt a problem at very quick and very friendly. Room was roomy and quiet. The checkout time was the actual check out.
Business response:
Dear Guest, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're glad to hear the check-in process was smooth and welcoming, and that you found the room spacious and peaceful during your stay. It's always encouraging to know when guests enjoy a relaxing experience. We also appreciate your comment about checkout and will ensure the team is more mindful to provide a smooth and consistent departure. It was our pleasure to host your stay, and we look forward to your next visit. Sincer... read more
Location is good
The property smelled cigarettes. Felt very shady and dark area. Breakfast was just coffee and muffin. No much lighting in the room.
Business response:
Dear Guest,We're sorry the environment made you feel uneasy and that the overall experience didn't meet your expectations. The issues you mentioned are concerning, and we understand how they can impact your stay. While our breakfast is intended as a light grab-and-go option, your feedback highlights the need for better clarity and improvements. We're grateful for the opportunity to host you and will work with our team to address the atmosphere and overall guest comfort moving forward. We hope to have the chance to welcome yo... read more
Rates too high The room was nice and so were the employees. My only problem is the rates went up instead of staying the same or going down. I went from paying $86 a day to $135 a day . Which is the reason why I’m checking out
Business response:
Dear Guest,We're glad you were pleased with the condition of the room and the service you received from our team. It's always our goal to provide both a welcoming atmosphere and clean, comfortable accommodations. We do understand your concerns about the rate change. Our pricing can fluctuate based on demand, availability, and local events, but we recognize how important consistency is, especially for longer stays. We're sorry this shift impacted your decision to leave early. Your feedback is valued, and we hope there's a cha... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,474 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.