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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mixed feelings about this one The staff was super friendly, courteous and helpful. Loved talking to them. Unfortunately we stayed after they endured some damages from hurricane beryl. The room was not well lit and very outdated. The sofa bed’s mattress was old and uncomfortable. Also the top lock was broken on our door so we felt it necessary to put a chair up against the door. Overall it was ok for a one night stay.
Business response:
Dear Veronica, Thank you for your kind words about our staff. We are glad they were helpful and friendly. We appreciate your feedback on the room conditions and are sorry about the issues you encountered. Your comments are important to us, and we will address them to enhance our guests' experiences. Thank you for bringing these to our attention.Sincerely,Hotel Management
not so bad for 1 night standing, people smoking weed everyday next to the main access, rooms and hallways smell wet or humid
Business response:
Dear Ádrian,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered during your stay. Your concerns about the smell and the smoking near the main access are important to us, and we are addressing these matters with our team to improve our guests' experience. We appreciate your understanding and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Clean
Overall this was a nice stay. Staff was friendly. No one was at the desk for about 5-10 minutes each time I visited the desk but it wasn't too long a wait and staff was extremely helpful. Room itself was nice. Found long hair in multiple places. On kitchen counter, wrapped around toilet bowl lid and multiple hairs inside of the shower tub close to the drain. Shower water was luke warm. Maybe because it was closer to checkout time. Shower tub stopper wouldn't work so you couldn't take a bath.
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our front desk staff for their service. However, we regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. Thank you for bringing the concerns with the bathroom to our attention. We will address this with our maintenance team to ensure all amenities are in their best condition for our guest... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.