Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear Chantell,We sincerely apologize for the inconvenience caused by the elevator being out of service. We understand how difficult it must have been to navigate multiple flights of stairs, especially with back and knee issues. Guest comfort is important to us, and we regret that this situation made your stay less enjoyable. Your feedback is valuable, and we will ensure this matter is addressed. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our de... read more

Business response:

Dear Samantha,Thank you for taking the time to review your stay at Extended Stay America. We're so happy to hear you had a great experience during your stay. Providing our guests with a comfortable and enjoyable visit is always our top priority, and it's rewarding to know that we succeeded in doing so for you. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Patrick, Thank you for your feedback. We're glad you found the room spacious and had a satisfactory stay. However, we sincerely apologize for the condition of the furniture you encountered. This is certainly not up to our usual standards, and we will address the issue with our maintenance team to ensure that all furniture is properly maintained for future guests. We appreciate you bringing this to our attention and hope to provide you with a more comfortable experience in the future.Sincerely,Hotel Management