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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and helpful. The room was clean. Could use a little updating, but very nice for a less expensive option.
Business response:
Dear Joe, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we met most of your expectations and that you found us to be of great value. Thank you for appreciating our friendly service and clean rooms. Also, we have noted your observations and suggestions and will share them with the team. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Manag... read more
I’m having a great stay at this hotel!! Ms.Tam have great customer service and always accompanied my needs! I will refer anyone to this location!!
Not so good. The desk women were very nice and helpful. The hotel always smelled like Marijuana the bed was hard as a rock so bad i could barely walk the next morning. Also someone tried breaking into our vehicle while we were there.
Business response:
Dear Brandon, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Our concerned team is already at work to correct the missed areas. Thank you for choosing us and appreciating our front desk team. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Man... read more
This hotel offers the necessities to cook your own meals and save money for other entertainment spending!!! We were able to go across Kirby street and buy some steaks and cook them ourselves since the room included full size refrigerator, sink, stove and cookware.
Business response:
Dear Jose, Thank you for your excellent review of our Extended Stay America. We appreciate you mentioning how convenient it was to have all your desired amenities in your suite, as this is an essential feature for many of our travelers. We provide our guests with the perfect home away from home, and we are glad you agree! Thank you again for your generous comments. We look forward to your next visit! Sincerely,Hotel Management.
It was great no problems well clean
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.