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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After a slow start(counter person help g other staff) the experience was really nice. The person at the counter was professional and got me checked in quickly. My room was nice, clean, lots of space. Really nice stay!
Business response:
Dear Debra, Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your friendly comments about the service provided by our front desk staff. We will surely share your compliments with the entire team! It is nice knowing you were pleased with the stay, and we hope you will revisit us in the future. Sincerely,Hotel Management
Ms.Tonya and Ms. Pam were great host, I enjoyed my stay there. Anything I needed the staff was there to help and were very kind! Also Khalil was also a great help!
Le bâtiment et la chambre ont besoin de rénovation. Le seul avantage de l'hôtel de il est proche du NRG Center.
Business response:
Dear Robin, Thank you for taking the time to share your feedback. It is great to hear that you found our location convenient for your needs. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
The room needed some work but my stay was quiet. The breakfast was essentially nothing. Coffee that was out and a packaged muffin or Nutrigrain bar.
Business response:
Dear Janelle, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.