Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Anonymous 

on Expedia

6 years ago

Great staff Staff was super nice 

Anonymous 

on Expedia

6 years ago

Lots of people had trouble checking in as the hotel was overbooked. 19 rooms were overbooked and had to relocate. 

Anonymous 

on Expedia

6 years ago

We arrived at 7:00 AM to Houston and check-in is supposed to be at 3:00 PM. So I wen to the hotel to see if I could check in early and that I would pay a fee if I had too but the young lady up front was AWESOME and said that as long as they have rooms available that I could just go ahead and check-in early at no extra charge! It was quite a pleasant surprise and a nice way to start our vacation! And the extra rest was much needed after the long drive from Oklahoma City! 

Anonymous 

on Expedia

6 years ago

First thing i noticed was dirty towels, and a humid smell in the hotel, but location is great if you are going to an event at NRG Stadium 

Anonymous 

on Expedia

6 years ago

Lack of service, there was no service. Could not get coffee pot, had to bring dishes and pots to our room ourselves. To get ckean towels had to take our used towels to front desk and turn them in to get clean ones. No one was ever at front desk. Had to take our trash out to big container. Continental breakfast consisted of instant oatmeal packet or granola bar. Coffee only available between 6AM and 9 AM. Was very dispkeased with hotel gor the price.