Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. We look forward to sharing your compliments with the associates you mentioned. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you so much for the review. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We are delighted you enjoyed our friendly service and well-kept property. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the service issue which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Adrian, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Daniel, thank you for the wonderful review of Extended Stay America. We're delighted to you loved your well-appointed room and that you had a relaxing time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Jacqueline, thank you for taking the time to review your visit at Extended Stay America. We're glad to know you were impressed with the service you received from our associates and that you had a relaxing stay with us. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management