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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is Amazing, building was horrible The staff was amazing. They were very communicative upfront with the elevator, not working, tried their to ensure that my physical needs were adhered to by not needing a higher level floor. however, when I got into the room, there was mold underneath the sink, trash and the trash cans and stains on the floor. I ended up getting an asthma attack and they gave me another room which was in similar conditions and it was just decided that we were going to not stay at this hotel.
Business response:
Dear Crystal,We appreciate your kind words about our staff and their efforts to accommodate your needs. However, we sincerely apologize for the condition of your room and the impact it had on your stay. A clean and well-maintained environment is essential, and it’s disappointing to know we fell short in this instance. We take your feedback seriously. We will address these concerns with our team to ensure our rooms are thoroughly cleaned and meet our standards. Please accept our apologies, and we hope you will give us another... read more
The room I got at first the air conditioner didn’t work . It had a bad smell like mildew .
Business response:
Dear Tahje,We sincerely apologize that your initial room did not provide the comfort and freshness you expected. A properly functioning air conditioner and a clean environment are essential for a pleasant stay, and it’s disappointing that these issues affected your experience. Your feedback is valuable, and we will address these concerns with our team to ensure better conditions for future guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Managem... read more
Horrible This is a very, very rundown property. I usually can deal with that but it wasn't very clean either. The kitchen had nothing (dishes, cups) not even a plastic or paper cup. The unacceptable problem was lack of water. I understand hot water sometimes get used up, and the flow from the shower isn't always great. The kitchen and bath sink knob didn't even allow to select for hot. The shower provided nothing but ice water even through the knob turned. I attempted again early in the morning. All three knobs were loose an... read more
Business response:
Dear Guest,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
It’s had roaches and it’s look real old
Business response:
Dear Amoniee,We sincerely apologize for the unpleasant experience you had during your stay. A clean and comfortable environment is essential, and we regret that the presence of pests and the condition of the room affected your visit. We understand how important these factors are, and we will take steps to address both cleanliness and maintenance issues. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future s... read more
No Service tonight Customer Service was terrible no Front Desk was available for over 30mins the room had broken heater, lights and toilet ran all night. The room phone didn’t work and front desk was unavailable so couldn’t report until next morning
Business response:
Dear Jennifer,Thank you for sharing your experience. We sincerely apologize for the challenges you encountered during your stay. Reliable service and functional accommodations are essential, and it’s disappointing to hear we fell short. Your feedback has been shared with the team and will be addressed promptly to ensure improvements. We are committed to providing outstanding service and hope you’ll give us the opportunity to restore your confidence in the future. Thank you for bringing these matters to our attention, and we ... read more
On arrival no one at the desk, waited 35 minutes for staff to appear Bathroom light did not work, staff made no effort to fix ot and i was told there was no other room. Never found the remote for the TV, smoke detector disconnected and laying on the AC, room smells like someone had been smoking. There was no breakfast, only cold water for instant coffee or tea and granola bars
Business response:
Dear Charlotte,We sincerely apologize for the delays you encountered during check-in and the maintenance issues you faced in your room. We understand how frustrating it can be to have such inconveniences, and we are addressing these concerns with our team to ensure that our service and room conditions meet the standards our guests expect. We also regret that you weren’t able to enjoy breakfast as anticipated, and we will be reviewing our amenities to better meet the needs of future guests. Please accept our apologies, and we... read more
DO NOT STAY HERE!!!! Terribly disgusting rooms. Stains all over the bed sheets and pillows. The pull out couch was disgusting. I checked out the same night I checked in. Got to the room around 7 p.m. and left at 11 p.m.
Business response:
Dear Edrick,We deeply regret that your experience was not up to expectations and that you felt the need to check out early. Cleanliness is of the utmost importance to us, and we apologize for falling short in this regard. We understand how disappointing it must have been to encounter these issues, and we will be addressing this with our team to ensure this is corrected. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Don’t stay here The rooms did not match any of the pictures. We found bugs in the room and the floors had obviously not been cleaned in a while. When you sat down on the bed or moved on the bed it squeaked. The shower was so gross my wife refused to shower for the three days we were there. We expected basic silverware and cups in the room… one small plastic cup was provided and nothing else. There were obvious illicit drug deals happening in the parking lot. The entire hotel smelled of burning marijuana. I would never recomm... read more
Business response:
Dear Keith,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.