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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy mal todo el hotel desde que entras huele muy mal y el cuarto tambien. Es un holor que no sensoporta, y el hotel es muy antiguo, NO ME VUELBO A HOSPEDAR EN ESE HOTEL.
Business response:
Dear Adan, We sincerely apologize for the experience you had during your visit to our hotel. It's truly disheartening to learn that we did not meet your expectations. Cleanliness and comfort are top priorities for us. We regret that the overall environment did not reflect the standards we strive for. Please allow us some time to discuss this with our team and ensure such issues are handled better as we move ahead. Our front desk team is always available to assist you. Please allow us to serve you again with better memories.S... read more
It’s a low cost hotel, so I should not complain too much. However, this hotel does not quite meet the minimum requirement that is cleanness.
Business response:
Dear Jesse, Thank you for your feedback and for highlighting our reasonable price. However, we sincerely apologize for the issues you encountered with the room’s cleanliness. This is not reflective of the standards we strive to maintain, and we will be addressing these concerns with our team immediately. We value your input and hope to have the opportunity to provide a much better experience during your next stay.Sincerely,Hotel Management
muy mala experiencia, soy una persona que fue a ver el juego del domingo 6 de octubre de los texans escogi el hotel por que quedaba cerca del estadio, viaje 11 horas desde mexico a houston, tengo niños pequeños y lo unico que queria era cenar y dormir. fui a cenar despues de hacer check in a las 8pm regrese a las 11pm y lo unico que queria era dormir para ver el juego el siguiente día y cual fue mi sorpresa el dia domingo que el cuarto tenia cucarachas. no tengo nada contra el hotel es viejo pero funciona, pero esos errores ... read more
Business response:
Dear José, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. After such a long journey, we understand how frustrating it must have been to deal with cockroaches and the condition of the room. This is not the experience we aim to provide, and we will address these concerns immediately to ensure they don’t happen again. Your feedback about the staff is important, and we will follow up with the team to improve our response and service. We hope you will consider gi... read more
we did not stay these days they hit our card unauthorized charges blame it on Expedia charges us an additional 332 after we checked out we are still fighting to get back plus 2 extra 82 charges. They are ghetto used wrong itenenarary place stinks like pot and wet carpet, no amenities like promised no dishes or silverware you pay for. Staff is ghetto and play dumb imagine that blame it on next person! Ive fought with Expedia, this dump and corporate for weeks no response. Don't use Expedia or this ghetto nasty dump!
Business response:
Dear Virginia, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Cheap rates but you get what you pay for My friends and I traveled to Houston for a football game and picked this hotel because its within a 5 minute walk to the stadium. That's the only good part of the hotel. The room was somewhat clean however, the there was only a few squares of toilet paper left on the roll. The toilet paper holder was close to falling off the side of the vanity. My son and his friend wanted to go to the pool since it was locked with chain and padlocked. It also clearly hadn't been cleaned in a long tim... read more
Business response:
Dear Eric, Thank you for your feedback. We apologize for the inconveniences you experienced during your stay, including the issues with toilet paper and the pool facilities. It is concerning to hear about the cleanliness and accessibility of the amenities. We strive to maintain a comfortable environment and appreciate your input as it helps us identify areas for improvement. We are committed to enhancing our services and amenities for future guests. We hope you will consider giving us another opportunity to provide a better ... read more
Hall ways were extremely dirty. The room toilet paper holder was about to fall off. Expedia advertised this hotel with breakfast included, however, hotel does not offer breakfast.
Business response:
Dear Elizabeth, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. This is not the impression we want our guests to leave with; allow us to check with our concerned team to know what went wrong. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Managem... read more
La habitación era horrible, muy descuidada tenía cucarachas y fuera de ahí olía muy mal
Business response:
Dear Guest, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We have taken note of your feedback for immediate improvement. We are committed to ensuring a better e... read more
Horrible place. There was a strong smell of pot in hall way that also entered the room and gave me bad headache. The room also had some weird smell and spotted some roches in the bathroom. Had to check out 3 mights earlier due to headaches.
Business response:
Dear Alpa,We are deeply sorry for the unpleasant conditions you encountered during your stay. We understand the frustration and how this has compromised your comfort and well-being. We will indeed address these concerns and ensure our hotel meets the highest standards of cleanliness, safety, and comfort. Please know that your trust, health, and satisfaction are our top priority. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.