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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Super dirty smelled really bad the hall way
Business response:
Dear Margarita,We apologize for the cleanliness issue you experienced in the hallway. We understand that cleanliness and freshness are essential for a comfortable stay; therefore, we regret not meeting your expectations. Please know that we take your concerns seriously, and this will be addressed with our housekeeping to ensure our hotel meets the high standards our guests deserve. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is ... read more
There was lots of construction on the street in front of the hotel
Business response:
Dear James,Thank you for sharing your feedback about your recent stay. We aim to provide our guests with hassle-free travel experiences, and we apologize for any inconvenience caused by external factors. We understand that it can be disruptive, and we appreciate your patience and understanding. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
This property was under renovation, which was not in the listing, and unfortunately I paid for my room before i saw it. I arrived late and they did not have another room to offer me for my 5 night stay so I asked to have it cleaned the next day. When I returned in the evening it had not been done so I borrowed supplies and the vaccuum and did it myself. The advertised pool was also not available which was disappointing. It was very close to where I had to be each day and front desk person Kahlil was extremely hospitable.
Business response:
Dear Briar, Thank you for reviewing our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We appreciate your kind words regarding our Kahlil, and we hope you will give us another chance to exceed your expectations in ... read more
The building was too old , bathroom unstable, floor was dirty
Business response:
Dear Khon,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Unclean smelled bad. AC not working properly and leaking water. Carpet wet.
Business response:
Dear Brenda,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
The property is old and in disrepair. The night staff was friendly, but could not check us in properly. The weekend staff could not refund the proper amount and had to wait for the manager the next business day. The front lobby smelled and the flooring was removed and has not been reinstalled. The exterior of the property was not maintained, as the grass was knee-high and still had debris from the hurricane. The room itself was OK, but had a dirty dish rag at the sink and clothing under the bed that was not ours. There was a... read more
Business response:
Dear Susan,We deeply apologize for your unpleasant experience. Your feedback highlights critical areas needing improvement, which we take seriously. While we're pleased to hear our night staff was friendly, we regret the check-in issues and the wait for a refund. The state of the lobby, exterior, and cleanliness of your room is unacceptable, and we are committed to addressing these immediately. The disturbance you encountered is not reflective of the peaceful environment we strive to provide. Your comfort and satisfaction ar... read more
This was an horrible experience
Business response:
Dear Kiana,Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Definitely not what expected Arrived, received the key, went to the room to find it was dirty. Hadn’t been cleaned from last guests that stayed. Returned to front desk, informed them. They put me in another room but my original room I had booked was supposed to have a sofa bed. The new room didn’t and was told they didn’t have any with sofa beds available. The room had what looked like black mold in the corners of the ceiling above the bed which we discovered on our last night. That night I found a huge bug crawling on the f... read more
Business response:
Dear Guest, We deeply regret the inconvenience you faced during your stay. The condition of your initial room and the lack of a sofa bed in the second room are unacceptable. We sincerely apologize for the oversight with cleanliness and the presence of mold. The issue with the pests and the unpleasant odors in the common areas is also concerning. Your feedback is crucial, and we will share these matters with our team promptly. We are committed to ensuring a better experience for our guests in the future. Thank you for bringin... read more
The sheets were dirty The floors were dirty and there was noise from upstairs all night long
Business response:
Dear Helios,Thank you for your review. We apologize for the cleanliness and noise issues during your stay. We take great pride in our hotel's service, cleanliness, and maintenance, and we regret that this affected your experience. While we strive to ensure a quiet environment, some guests occasionally do not adhere to our noise policies. Your feedback is invaluable as we continuously aim to improve our services. It was a pleasure hosting you, and we hope to welcome you back soon for the flawless visit you deserve.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.