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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay hotel but need upgrades,carpet looks nasty.
Business response:
Dear Sergio,Please accept our apologies for the issue with the carpets during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback. We always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel Management
The good: the staff was very friendly. Check in and check out was quick and easy. You can tell the employees are trying to keep the hotel clean. Good location. The bad: the property is older, and the halls and carpeting in the room had a bad smell, partially age, partially poor ventilation. The bath towels had pulls and some were nearly threadbare. There was a roach in my bathtub.
Business response:
Dear Josie, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely, H... read more
Never again Advertised a pool did not have an operating pool. “Free breakfast” was bad old coffee. The hotel room floor was very dirty. The locks barely worked. Would not stay here again.
Business response:
Dear Guest, We appreciate your feedback and we are truly sorry for the issues you faced during your stay, particularly with the pool, breakfast options, and room cleanliness. We want to assure you that we are taking your comments seriously and are committed to making the necessary improvements. We sincerely hope that you will consider giving us another opportunity to serve you in the future. Your satisfaction is our top priority, and we would be delighted to welcome you back soon.Sincerely,Hotel Management
Staff was not friendly room was dirty with horrible smell nothing was done about it even after I asked manager to fix it never I mean never staying here again
Business response:
Dear Saundra, Thank you for your stay at our hotel and your comments. We sincerely apologize that the cleanliness and staff interactions fell short of your expectations. We take guest comfort and service very seriously, and these concerns are unacceptable. We will address these issues with respective teams to ensure significant improvement. We appreciate your feedback and hope you will consider giving us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Baby Roaches on walls big roaches on bed! Got Pics We checked in and got settled in. We discovered there baby roaches climbing on the walls and cabinets. There was dead and alive roaches in the bathroom. We woke up to find 2 roaches alive on the end of our bed. There was 3 in our bags and 1 in the nightstand. The got warm and ac finally came in a We were leaving. Im a cancer patient and stayed for my hospital appointments. I deserve a full or partial refund. This is unhealthy and disgusting and extremely bad for anyone. We w... read more
Business response:
Dear Debbie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Cash means nothing I did not stay but I am sure you all will still charge me for it. At check in I was told I couldn't pay for my room with cash. No where during my reservation did they mention this and during other stays at other places I paid cash. Because of this, I was with my grandkids and no room after traveling 6+ hours. Man in front was not friendly at all. Very upset and they should have mentioned this.
Business response:
Dear Monica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.