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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You can tell that this is an ancient building. Everything looks drab and dingy and you can also see cracks in the walls, the elevator was loud and extremely worn with damaged floors and walls. A water leak from the bathtub into the kitchen area washed out a few dead roaches on the kitchen floor. I didn't stay after that.
Business response:
Dear Corey, We genuinely regret the disappointment you experienced during your recent stay. Your detailed feedback regarding the condition of the building and facilities is concerning, and we apologize for the inconvenience caused by the issues with the elevator, walls, and water leak. Such occurrences do not reflect the standards we aim to uphold. We will address these matters promptly to prevent similar incidents in the future. We are committed to providing a better experience and would appreciate the opportunity to restor... read more
The room smelled so bad like mold . Giant stain on ceiling like water damage . They do not have any ice at the hotel . I could have never stayed more than the night .
Business response:
Dear Dawn, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Being an extended-stay hotel, all our rooms have a full-size refrigerator with ice trays. So we don't have an ice machine on our property. Our front desk team is always available to help you. Pl... read more
Hotel has a bad smell, floors was sticky and had roaches crawling on floor and walls also woke up to a roach crawling on pillows. Not a place we will come back to.
Business response:
Dear Donnie, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. Our pest control provider does service our hotel on a routine basis. We will address this immediately and genuinely appreciate you br... read more
Do not stay here Dirty, beds uncomfortable, nothing in the kitchen, no plates, utensils, etc. had to ask and it took several hours to get. No breakfast at the hotel. No hair dryer. The knob in the shower wouldn’t stay where placed so had to take a scalding hot shower and freezing cold shower. One of the worst hotels we’ve ever stayed in. We were here for a volleyball tournament and it was close to NRG but not worth it at all.
Business response:
Dear Melissa, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provid... read more
Roach infested. If I couldn’t give a negative star I would. Roach infested. I called hotels.com twice and was told we can only move you to another room. I couldn’t cancel my trip or move to another location. I was moved to another room and there was roaches in that room also. Literally woke up to a roach on my face. Never again.
Business response:
Dear Marla, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
No hot water for shower. No hot water. Noisy.
Business response:
Dear Priscilla, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
So our booking was for 3pm we didn’t get attended to until 3:30 totally unacceptable at this point than the 2 lady’s act like they couldn’t figure out how to access their own accounts to confirm my booking
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting until 3:30 to be checked in. This is not the standard of service we strive for, and we want to extend our gratitude for your patience with this situation. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry this was not your experience. Thank you for bringing this to our attention; remedial steps within the concerned departme... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.