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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water through shower head. Smelled of cigs even though no smoking.
Business response:
Dear Ashley, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. However, we are sorry for the smell concerns you encountered during your time with us. Our housekeeping team is working to address these problems and improve them. Please give us another chance to prove ourselves, and we give you a seamless trip.Sincerely,Hotel Management
Dont book here! Not a very clean hotel. Pictures on the app are not accurate for room descriptions. There were roaches on the room. I had to change my own linen and had to go down to get dishes. No one would bring them up. Being a senior i asked for a 1st floor and was told it was too late because he had activated the 2nd floor room keys already.
Business response:
Dear Guest, Thank you for the feedback regarding your stay in our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with clean, comfortable accommodations and a responsive, friendly staff. Our pest control provider has also serviced the hotel, and we will ensure procedures are being followed to prevent any future issues due to roaches. We sincerely hope you will consider granting ... read more
Disappointed Room was terrible..Air-conditioning barley worked, hallway was just nasty. I would never again book a room from this place.
Business response:
Dear Stephen, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We regret that you were inconvenienced by issues in your AC in the suite. Please know that our front desk staff can solve problems like these by contacting the vendors immediately. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Than... read more
Worst Extended Stay Initial room had several roaches. Informed the front desk and they were able to move me to another room. Same issue with the second room. People had bags of trash sitting in the hallway. Had to get fresh towels from the front desk because there wasn’t any cleaning staff around. Toilet was leaking and visible mold in the bathroom.
Business response:
Dear Dontay, Thank you for choosing our brand continuously for your travel plans and for leaving your feedback. We want to apologize for the issues you had during your stay. As you have experienced in the past, this type of stay is different from our hotel or the service we deliver. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. We regret our housekeeping staff overlooked some areas in your room. This does not meet our standards... read more
No coffee available in morning, said there was coffee and breakfast but nothing was available. No ice machine at hotel, no blow dryer available; never stayed in a hotel that didn’t have this available. Bed was hard and place was run down. Kitchen but nothing in it to you use, found 2 plastic cups and that was was it.
Business response:
Dear Debra, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Hotel was dirty the restroom has tiny cockroaches the floor our room was in they were remodeling the room in front of us & it was so hot & musty & noise bc of the dust that was there. We felt very congested. The only convenience was the NRG stadium was walking distance I mean you get what you paid for.
Business response:
Dear Gricelda, We are sorry to hear that your stay at our hotel did not meet your expectations. We apologize for the inconvenience caused by the remodeling work and the presence of pests in the restroom. Our housekeeping and maintenance teams strive to ensure that our guests have a comfortable and enjoyable stay, and we will make sure to address these issues. We have strict measures to keep our facilities pest-free, but the rooms you occupied will be professionally inspected and treated as a precaution. Thank you for your fe... read more
the micro honda the shower and sofa bed was there. decomposed it was a pancake spending the night there unhealthy the mattresses smell of pee I have photos and videos to prove what I say
Business response:
Dear Vanessa, Thank you for your recent stay and for posting your review online. We apologize for your disappointing experience regarding cleanliness issues and the property not meeting your expectations. We are passionate about providing our guests with the highest quality customer service and clean accommodations for an enjoyable stay. Therefore, we regret this was not what you experienced, as your overall visit does not meet our standards. We will address the issues to prevent this from happening again. We would appreciat... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.