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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go elsewhere The first room was dirty, appears to have been broken in to prior. AC did not work. Attempted to get a refund but told the manager or team lead were the only ones to do it, on Monday(check in Saturday). Second room better but facility is ran poorly.
Business response:
Dear Amy, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
I booked this hotel to go to a game at NRG Stadium. The hotel is within walking distance so I did not have to worry about buying parking for the event. The location and the friendly staff were the only positives though. The hotel itself is dirty and crumbling. When I first walked in, it felt like a nursing home. We had to change rooms because we discovered mold in our first room. The bathroom light flickered like a horror movie and the whole place smelled terrible. Would not recommend this hotel.
Business response:
Dear Allen, Thank you for choosing us. We are glad to know that our location and warm hospitality are why our guests select to stay with us. However, please accept our apologies if our housekeeping team overlooked a few areas that you mentioned. Your feedback is important to us and we will use it to improve our process. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. SincerelyHotel Management
The location and surrounding area is great. Hotel itself was disappointing, the hotel smells bad and not cleaned properly. The commentary breakfast is just a cart with coffee and granola bars. Pay the extra $50 for a room and steer clear from here. I will not be returning.
Business response:
Dear Erica, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We have also noted your concern regarding breakfast and will share it with our appropriate team member. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.Sincerely,Hotel Management
This place looks like J. Dahmer's apartment block
Business response:
Dear Ernesto, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
At first, everything seemed fine. Everyone was nice. Initially, the only thing that bothered me was the shower. The water directly from the tap was hot, which is why it was very strange when I turned the shower on and the water was barely warm. It took a while for me to realize that the shower and only the shower was regulated to the point that you couldn’t even take a decent shower (usually the only positive thing about staying in a hotel for work is that you have a hot shower to look forward to). Then I started noticing ot... read more
Business response:
Dear David, thank you for taking the time to share your review. We are disappointed to know that we failed to provide you with an exceptional experience. Our Maintenance and Housekeeping team has been notified of your concerns regarding the issues with the suite. We will also reiterate our staff to handle our valued guests more courteously and professionally. Furthermore, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.