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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Experience I was so disappointed.... It looked like this is a location for homeless people!!!
Business response:
Catherine, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never to Return First room we were given reeked of smoke. The second room was hot and muggy and not clean. Gum was mashed into well worn carpet in many places. And when we were ready for bed, we discovered bugs in the bed. It was midnight by this time and we were exhausted so we did not have our son sleep on the bed. Next morning we asked for a the grab and go food bag only to learn they did offer it, despite it being marketed as part of the stay. Then, when we wanted to get ice, we were told it was not available. This is pe... read more
Business response:
Donald, thank you for your review. We apologize for the issues you encountered in both of your rooms. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We also regret your disappointment with our grab-and-go breakfast not being available during your vi... read more
Book at your own risk! The condition of the hotel was just ok. The hotel is very old so that’s to be expected. The pool was out of order. They attempted to double charge me. I had to get Hotels.com involved to fix the problem. Not sure if this was intentional or ignorance. Not good either way. Also, one of my kids left her iPad in the room. We know it was there because of tracking and we knew the exact location of it in the room. No one had been in that room when I notified the front desk about it because my reservation had ... read more
Business response:
Thanks for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your iPad. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area. Our staff is well-trained in these procedures and reliable to follow through; therefore, it is concerning that you believe there is a security issue at our property. As your review is anonymous we appreciate you providing us with more details so that we ... read more
Horrible stay Horrible! The hotel was dirty, horrible odor and had roaches. I’m fighting to get my refund AFTER leaving due to these issues same day. A refund was promised, however I’m 2 weeks in and still have not received a refund. Do not stay here!
Business response:
Jasmine, thank you for sharing your concerns with us. We apologize for the cleanliness issues you encountered and that you left us earlier than expected. We also regret to learn that you have yet not received your refund. Please allow us some time to look over your comments further. You have our assurance that we will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.