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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Has issue with water running was told no maintenance on weekend so shower water ran for 2 days solid
Business response:
Dear Debra, We appreciate your feedback regarding our hotel. We understand that it can be frustrating when maintenance issues arise, and we apologize for any inconvenience caused. Thank you for bringing this to our attention so we can look into this further. We hope to make it up to you on your next visit. Thank you once again, and we wish you safe and pleasant travels.Sincerely,Hotel Management
Bathtub was full of water and food left in fridge
Business response:
Dear Robert, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Also, we have instructed them to check the room before allocating them to the guest. Please give us another opportunity to make it up to you on a future visit.Sincerely,Hotel... read more
I like that it has a kitchen. On Expedia says breakfast included and no breakfast was offered. Coffee is not breakfast
Business response:
Dear Spartak, Thank you for taking time out of your day to post a review. Although we are delighted you could take advantage of our fully equipped kitchen, we apologize for your concerns with our breakfast options. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; hosting your visit was a pleasure.Sincerely,Hotel Management
The property did not give a room on the day of arrival. The booking was made month ago and also confirmed a week ago over the phone.
Business response:
Dear ANKIT, We apologize for the issues you experienced with the front desk about your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Unprofessional and uncaring staff This hotel was booked on hotels.com with a reservation confirmed. Upon arrival to the hotel we were told they did not have our room. I explained that I had a confirmed reservation and she told us they were busy and full and not going to honor our reservation. I received no notification that we would not have a room...so basically we were stranded without a hotel room at 6pm in the evening. We were with another group and they did the same to them.Very unprofessional and uncaring.
Business response:
Dear Jean, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Unable to stay here. Was told they were sold out!! They did NOT honor our reservation!! Had to find another hotel
Business response:
Dear Denise, We are sorry for the issues you experienced during check-in. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management
Meh The hotel was meh. The customer service was meh. The bed was uncomfortable. Several of the lights did not work. They did not have the amenities that they said they would have… not even a hair drier. I also overheard that they overbooked and many of my colleagues had to find other places to stay.
Business response:
Dear Mellissa, Thank you for staying with us and posting your review. Please accept our apologies for not meeting your expectations, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Please be assured that we will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will give us an... read more
nothing else matters if you are told we don't have any rooms when you have a reservation. would you want a loved one stranded without a place to stay or transportation someplace else during the night. Totally UNSAFE and unacceptable.
Business response:
Dear Gregory, Thank you for reviewing your recent experience with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We never intend to disappoint any of our guests, so we will certainly follow up with the appropriate individuals to address these concerns. We appreciate your feedback and hope you will revisit us again so we can make it up to you.Sincerely,Hotel Management
There was no amenities like breakfast or snacks. Did not sleep well guests in other rooms were extremely loud. Refrigerator made loud noises. Pillows were not comfortable
Business response:
Dear Jesse, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We appreciate your patience, and we hope this unfortunate circumstance will not prevent y... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.