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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we first entered the building to check in it smelled really bad in the lobby. Room was not clean and smelled really bad when we first entered the room. There were used soap bars left in the shower, toilet seat was dirty, there was old rose petals left under the bed. Rooms need serious upgrades.
Business response:
Thank you for your stay with us. We apologize for the less than spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Disappointed!!! Unfortunately it was not a 5 star stay. They put us in a room which was supposed to be given to guests since the night before they had problems with the room. TV did not work, no remote which was reported but a working remote was not found. About 11:30, an employee was given access to the room to use the restroom since it was supposed to be vacant which caught Us off guard. I looked into the hallway and asked why they were able to open the door. The employee responded that he was given an access key since the... read more
Business response:
Mike, thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Hotel felt very short of expectation. I like the room, but “included” internet was borderline (to make you spend on the faster optional service), and constantly you have to reload in. Breakfast was not “Continental” as described, but some cheap take away muffins. Then my room was not cleaned (saying it was extra) for the entire week… So overall I felt the place was about trying to get as many dollars as they can, rather than taking care of customers.
Business response:
We are sorry you feel our accommodations and service did not merit the rate you paid. We never want to disappoint our guests, and we assure you that corrective actions will be taken so that we can provide you with a much better experience going forward. Thank you for taking the time to review your stay with us. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
I drove four hours expecting to have a room but show up to just be told “we are booked and you have no room available”. No apology, no call to let me know before I got there, nothing!! Hands down the worst customer service I have ever experienced. Had to try to find a hotel at 9 at night in a city I have never been before. I used to like this hotel but we will never stay again!
Business response:
Caitlin, thank you for choosing our hotel for your recent visit and for being our loyal guest. We are sorry for the reservation issues you encountered, and we were unable to accommodate you as our hotel was overbooked. Your feedback is important to us, and we will use it to improve our services going forward. Please accept our apologies, and we hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
NEVER AGAIN It was terrible having to walk into the bathroom and having to see ROACHES all over the counter that was just GROSS!!! that NOT being bad enough your hotel “WAS” pet friendly and they charged me an extra $29.99 that’s just crazy! I wouldn’t of mind paying it if the room was actually CLEAN and with NO roaches!! That just ruined all of my weekend! How can you run a business like that???
Business response:
Maria, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy... read more
My husband was travelling to Houston for a new job and we did our reservations online. However, when he arrived at this hotel, he was unable to get in. I guess the lobby and office closed at 11. The website is terribly misleading. Based on the reservation confirmation, it stated that the lobby would be open till midnight. That was wrong as well. The hotel itself may be nice and ok to stay in, but the customer service skills are sorry.
Not the kind of hotel you would expect in Clear La A very high traffic hotel. Lots of "party" people. The stove in the kitchen did not get hot enough to boil water. People coming and going at all hours of the night. My wife did not feel comfortable going out to the car by herself. Shady looking people roaming around the hall ways. People smoking cigarettes in the back stairwell.
Business response:
David, thank you for being our guest. We are sorry for the disappointment you had with the other guest of our hotel and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We would like to inform you that we take the safety and security of all of our guests very seriously. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.