This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waffle House close by Ck in staff was friendly and found a handicap room within a few minutes of arrival. Notified front desk of cockroach's on room ceiling nothing was done. No ice machine, kitchens in room have no utensils. Across from NASA is only perk. Coffee & muffins served so we went to Waffle House.
Business response:
Karla, thank you for posting a review of your recent stay. While we are happy your check-in experience was pleasant, we are sorry for the disappointment you had with the food we serve. We are grateful for your comments, as we are always looking for ways to enhance our guest experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
The front desk gave me a wrong room so when i went inside he was occupied and a huge dog i almost get bite and it was so scary i went back down shaking
Business response:
Ernesto, thank you for taking the time to share your comments. We sincerely apologize for the confusion at the time of check-in and the inconvenience this caused. Your concerns have been shared with the front desk team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Got to the hotel and they didn’t show I had a room booked.
Business response:
Misty, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team on your next visit. Sincerely, Hotel Management
First room tv did not work, went downstairs to front desk and changed rooms, keys did not work for that room, went downstairs to front desk for more keys. Breakfast is 6:30-9:30am, by 8:15 they had nothing left and no truck until 11am or so she said. Hotel needs updating.
Business response:
Diane, thank you for sharing your review. We are very sorry about all the issues you experienced in the rooms you stayed in and for the unavailability of grab-and-go breakfast. We have taken note of your comments and will make sure this is appropriately addressed. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.