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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay anywhere but here . Sleep in your car . This place was trash . Very dirty , didn’t honor my reservation and still charged me. They left me to get a very expensive hotel elsewhere and had the nerve to still charge me . I’m pretty sure I saw a hooker too .
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We understand the frustration and truly hope you will offer us another opportu... read more
False advertisement no pool no ice machines and no continental breakfast
Business response:
Bridgett, thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
The service was bad, every time I left my room, my key would not work to let me in. I had to go downstairs to get a fork, more towels, and a coffee pot. They say there's a pool and a gym but there is not. Those things are located at their sister site which is about 5 miles away. Also, It stunk
Business response:
Stephanie, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
I do not recommend! This place is terrible. We made our reservations in advance and when we arrived to the hotel late at night, they told us that they had no more rooms available. They did not call us in advance to let us know they did not have a room. We called other hotels that we could afford for hours looking for an available room. Everywhere was booked. We had to sleep in our car with our 2 year old and dog. Do not book this hotel.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible experience Wasn’t told because I used a third party to book I had to leave a deposit that wasn’t gonna be refunded until 3 or 4 day later, only one person working and was told that I could have a early check-In the day before I arrived. The room smelled and the bed was very uncomfortable, will not be returning to this hotel.
Business response:
Erica, thank you for your review. We are sorry for the unpleasant smell you had in your room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
HOW DARE THEM Wouldn’t let me check in and told no refund! I’m so upset I had to sleep on the side of the road with all my luggage
Business response:
Heather, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.