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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring you’re own blankets. And just park elsewhere The blankets were so thin even with the air conditioning off, the room was a little to cold. Also my vehicle got damaged. Somebody keyed my driver door, a bit on my driver passenger side and the back of my truck. I went to the hotel to see if I can see the recording and they simply said they don’t have cameras outside. This is very disappointing. Never have I ever heard that they don’t have cameras outside the buildings. This will perhaps be my last time ever checking in thi... read more
Business response:
Thank you for choosing to stay with us and sharing your concerns. We regret that you experienced vandalism to your property and are sorry for what transpired. We take such matters very seriously and are working closely with local authorities to investigate and prevent incidents of this nature. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services and guest experience on all levels. Sincerely, Hotel Management
I NEED A REFUND FROM EXPEDIA BECAUSE EVERY TIME I BOOK WITH YOU GUYS, I GET THE ROOMS WITH POOR AIR CONDITIONING. THIS NEEDS TO BE ADDRESSED. I PAY THE AMOUNT OF MONEY THAT YOU AND THE HOTEL HAVE DEEMED FAIR; I DIDNT PAY MONEY TO GET A ROOM WITH POOR CONDITIONS. YHIS NEEDS TO BE ADDRESSED
Business response:
Thank you for staying at our hotel and taking the time to share your experience. We are sorry for the air conditioning unit concerns you experienced, and we are glad you alerted us so we could make the necessary repairs. We also regret the inconvenience you had with the third-party website. Please reach out to them directly for further assistance. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to Houston. We would love to provide you with the flawless stay you deserve! Sincerely, ... read more
Bad smell in the room It’s not kids friendly, got a call from front desk about my kids making noise. The room was very smelly and bathroom had very bad odor.
The kitchen had roaches
Business response:
Chris, thank you for your review. We apologize for the insects you encountered and regret the inconvenience caused. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Breakfast I chose this hotel bc it showed grab-n-go breakfast. When I checked in NO BREAKFAST & no ice machine. Yes, full size frig has ice tray, however, I’m only here for 2 nights. I needed ice when I arrived.
Business response:
Marsha, thank you for your review. We regret your disappointment with our grab-and-go breakfast not being available during your stay due to the current circumstances. Please know, as we have refrigerators with ice trays for your convenience, we do not have ice machines on our property, and we apologize for your disappointment. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Jennifer, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Bad Customer Service When checking into the room. The tv did not work. We were on vacation so we would like to enjoy movies. They did not accommodate us and did not want to refund us the money.
Business response:
Thank you for being our guest. We are sorry for the faulty television you had in your room and that we were unable to resolve it to your satisfaction. Your feedback has been shared with our front desk team to make sure we are consistent with our service delivery. Also, we have asked our maintenance team to make the necessary repairs. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Nothing is perfect We had to move to five different rooms before we could settle down for the night one-room the stove did not work the next room has fleas the other two rooms both smell real bad and finally the 5th room was fine I did appreciate customer service but it was one of the worst experiences I've had
Business response:
Thank you for being our guest. Please accept our sincere apologies for the issues you encountered in the suites offered to you at check-in. The discomfort your experienced is unacceptable by us, and we assure you to discuss your feedback with our housekeeping and maintenance teams to ensure corrective measures are taken to deliver spotless accommodations. On a positive note, we are glad you liked our associates at the front desk. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to s... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.