This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bed bugs in the first room . I had to get up at 4 am with marks all over my back and went downstairs and front desk agreed that it was discussed and moved me to another room but the tv didn’t work and then it was uncomfortable that we hadda wake up earlier to move to a different riom
Business response:
Dear Diana, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Good location but don't expect greatness. Room smelled musky, there was candy gummies on the floor our dog was caught eating.
Business response:
Jeremy, thank you for choosing us. Although you liked our location, we are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
room was bad smell. no coffee in room. I have experience such terrible.
Business response:
Thank you for choosing to stay with us. We apologize for the odor you experienced in your accommodations. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
My husband and I only stayed 1 night, and this was the worst experience I have every encountered. Huge video recording screen at front desk when you walk in, was a little off setting. The elevator barely worked. The room air conditioner hardly blew. We reported this problem, and all the did was come up and hit reset on the air conditioner. This did not help at all, we sleep horribly. Before going to bed there was a huge roach in the kichenette and sugar ants coming in through the window. Asked to be moved and was rejected. T... read more
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Try to make this your last resort Not the best place to stay at
Business response:
Claudia, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My son and I had to check out after I was placed in two rooms with fleas so bad on the bed. My 4 year old son had bites all over him. The gentleman in the front was very nice and helped refund my money. However my son still has bites on him. The rooms definitely need to be treated.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
The bed was OK. The fact that I made a reservation for a king size bed but got there at 4 pm only to find out that they didn't have any available. In fact, they claimed it was the fault of EXPEDIA that we didn't get what we wanted. The cramped common area and dirty elevator. I was empressed with the girl who checked me out when she was all smiles and told me to give them A TEN on my survey.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the untidiness which impacted your stay. Your feedback has been shared with the appropriate team s to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I'm extremely disappointed that no hair dryer was provided. For the breakfast, they only offered grab-and-go foods. No hot food provided so I'm so disappointed.
Business response:
John, thank you for being our guest. We are sorry you were unhappy with our breakfast offerings and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine n... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.