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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t stay there due to room availability even though I paid for the room through Expedia. The front desk informed me that she only had a “show room” but didn’t have a key to unlock the room.
This is more like an effiency apartment than a hotel room. No ice available. The in room fridge did not work. No in room coffee maker. Breakfast was non existent. No juice only coffee, hot choc and granola bars.. (PHEWY!) I will not stay again!
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. Please know, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Kindly note, to ensure the cleanliness of kitchenware they are kept at the front desk. Also, we have alerted our maintenance team about the refrigerator, and they are checking and fixing it immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem our... read more
Bad service. Poor communication.. Long, very long and drawn out wait to even check in. Everyone kept runningvinand out from behind the desk. And then come to find out they do not accept cash at all. After you go through the whole thing to even make the reservation. And they charge SOOOK MUCH MONEY TO BRING YOUR DOG. Its unbelievable. Even if it is a service animal.
Business response:
Raven, thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issues you encountered. Your feedback will be used as a training tool to improve our service going forward. Please note, our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never... read more
It is the dirtiest place I’ve ever stayed! Be aware they allow pets in the rooms! I think my room had fleas my granddaughter got eaten up and I had bites around my ankles! Woke up in the night to use the restroom and found a cockroach, I was in room 223! Fingerprints and smudges all over glass and doors like they hadn’t been cleaned in 6 moths! The health department needs to shut this place down until they clean up there act! If you decide to stay here know you have been advised against it!
Business response:
We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
What I didn’t like was the unwillingness of the staff to make good on the promises of travelocity. I will never stay there again. I will never use travelocity again. Travelocity used the bait and switch. We booked a room with a king bed and a full breakfast. We get there we find out that we paid more money for much less. We got a full size bed and Coffey with toast and bagels. We were told that they only have full size beds and the carry out breakfast. Never trust never stay.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Check-in desk worker was very pleasant. Room was dirty. Carpet was gross. Hotel smells.
Business response:
A well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Worst stay so far Was about $50 more expensive than other stays. Room had not been finished getting cleaned, and the pillows were stained yellow. Have stayed here several times, but this one by far was the worst stay. Not happy with the stay at all, I ended up leaving and not even staying the night. Very very disappointed with my stay.
Business response:
Jose, thank you for evaluating your visit to our hotel. We apologize for the delay in you experienced in checking-in to your room and the cleanliness issue. Your feedback is shared with the concerned teams to improve our service levels going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Very bad experience We did not like it. We visited this hotel with our old parents. First the reception guy took a long time to check us in. It was mentioned that they would provide us complimentary breakfast in the morning. But nothing like that happened there was only coffee and few breakfast bars there. When we asked the lady in reception she said that they do not provide any breakfast as such only coffee. There is no room service as such. They did not clean our room, when asked they said room service is provided only aft... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.