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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have TWO blow dryers for the entire hotel. So bring your own blow dryer. Staff is very dry and un-accommodating. The phone in my room wasn’t connected to a phone jack or power cord, (no cords on the phone either). So if you need anything you have to walk down to front desk and ask for it. Found 2 dirty towels hanging from the shower rod. Emailed the general manager, with still no response. Very dissapointing will not stay here again . I don’t recommend.
Business response:
Christina, we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The hotel didn't the reserve and i had to stay on other hotel
Business response:
We are sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Upon arrival I was informed they no longer had a room available for us to stay. They gave our room away and canceled our reservation. We had to drive around for an hour trying to figure out where to stay with an agent from orbitz/Expedia to help us find another room. Extremely frustrating. How does someone give a room away after confirming our reservation?!
Never Again Zero stars if I could. Absolutely worst customer service I've ever experienced dealing with hotels. I just left thos location and I saw on my card transactions that they had already charged for my room prior to my check in. Once I arrived to actually check in they said they had my reservation under a king sized bed, I booked my room two weeks in advanced for full size doubles, and they tell me they don't have any more rooms available for me. So instead of checking into a room I booked, I had to leave with my two ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We called the hotel and told we would be checking in a little late, when we arrived at the hotel, the receptionist was very rude, he said they are already full and cannot give us the rooms, when I tried to tell him, we called for a late check in he said it was not entered in the system and cannot give us the rooms, finally after 20 min discussion, he said he will check again, Gosh not sure how did he find the rooms this time, Overall not at all satisfied with the service, Horrible experience with check in process
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly ... read more
I had a paid reservation and call to notify them of the late check in and was told my room was not available when I arrived was told with a bad attitude to find a solution. Horrible service
Business response:
Dear Guest, thank you for reaching out to us with your review. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.