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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t return It was one of the worst experiences I’ve ever had with a hotel. One staff was pleasant but the others were inhospitable. When I entered my room there was a dirty towel on the bathroom floor. The room had a smell to it. There were no tissues so I went to the front desk and was told there were none. It was a lot of money for me. Made my trip disappointing.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. Please consider giving us another chance so that we can make it up to you. Sincerely, Hotel Management
Not Great, but inexpensive. The location was decent accessible to all major highways, Tourism scenes, the downside to this location is it smells like a marijuana grow house. Breakfast???
Business response:
Steve, thank you for taking the time to share your feedback. We are sorry for the inconvenience caused due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address this matter. On a slightly positive note, we are glad you liked our convenient location. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Okay for price The rooms are in okay condition. Seemed clean in the rooms, the only downside was that some of the cookware for the room still had food stuck on it so you had to clean it(no soap provided). Also my neighbor next to me smoked weed constantly so the smell would come in waves in my room. I could’ve asked to move I guess but I didn’t feel like moving all of my stuff.
Business response:
Thank you for your valuable feedback. Although we are glad you liked your room, we are very sorry for the inconvenience you experienced due to the neighboring guest. We take these incidents seriously, and we thank you for bringing this to our attention. We appreciate your patience and hope you will give us another chance to welcome you in the future. Sincerely, Hotel Management
Staff was rude and unhelpful. Ants in the room, toilet wouldn’t flush, no breakfast or amenities mentioned available.
Business response:
Michael, thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We are also sorry for not delivering the professional service you should always expect from us. We will address this appropriately as we a... read more
Do not stay here Made reservations, got there and the receptionist said they were all booked and couldn’t get me a room. Advised that I go next door to the other hotel. Racist much?
Business response:
Inyang, thank you for your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The SMELL! This hotel is as basic as they come. Which is not a problem for us. But the smell! Our room sanéeles as if someone had lived in the room for a long time and didn’t practice good hygiene. We couldn’t sleep because of the smell. We stayed here because we took our son to the space museum and the hotel is directly across the street. Next time we’ll drive someplace else.
Business response:
"Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better e... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.