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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad place They are the worst to stay at they take ur money out your account and play stupid with u when you call to get it back in your account.
Business response:
Deary Bryanna, thank you for taking the time to share your concerns and for rating your stay. We are so sorry for any billing errors on our part and that this has not been resolved to your satisfaction as of today. Please reach out to us directly at the hotel and we will do all we can to leave you with a more favorable outcome. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
After driving 6+ hours when we reached there at 2pm they asked us to wait for another hr as the official check in time is 3pm. While booking I specifically asked about if breakfast is included and they said yes, but what they serve is just coffee that too until 9:30am!
Business response:
Neha, thank you for being our guest. We apologize for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. We have shared your feedback regarding our grab-and-go breakfast with Brand Leaders to assist them when determining new breakfast offerings for future implementation. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Extended Stay America Houston-Nasa is bad First, the hotel advertises for a Free Parking. What do they expect? Do they expect the guest to walk to their hotel? 2nd, they provided us with a very dirty with a bad smell room, and after we complained they moved us to a cleaner room. However, we had to request the kitchen items and a coffee maker from the front desk in order to use the kitchen. One soap and one small bottle of shampoo were provided for two guests for two nights. The breakfast they provided is a joke, coffee and o... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback concerning your room and our breakfast offerings have been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hote... read more
Roaches Front desk attitude Kitchenware had to be picked up at desk so I had to walk down in my night wear No hot water
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Will not recommend Breakfast is an oatmeal pouch. you have to take it room and do it by yourself.
Business response:
Dilip, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will reconsider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
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Business response:
Mychal, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Infestado de cucarachas Habitación infestada de cucarachas (tengo video ),no te quieren hacer el aseo hasta después de tres DIAS y cómo hay cocineta ya se imaginarán que la gente deja comida por días si quieres toallas y papel debes de bajar las sucias y te las cambian en recepción la atención de su gente en recepción antipática y hasta un poco arrogante
Business response:
Alberto, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.