This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the room was dirty. visible crumbs and dust on the floors. nothing felt clean to the touch.
Business response:
Juan, thank you for the review of our hotel. Please accept our apologies for the cleanliness issues you experienced in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Very inconvenient Needed to move my check in day and they refused to help me. I had gotten an email saying that it wasnt booked in the first placd, thus the reason why i then realized it did and it was too late to check in and they would not assist me. They told me to call hotels.com and hotels.com said i had to contact the property.
Business response:
Crystal, we are very sorry for the difficulties you encountered with your reservation made through the third party website. We are reviewing this incident with our team members so we can serve our guest better in the future. We would like to regain your trust and hope you will give us that chance soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This place need a new manager and a new cleaning crew, the hotel is a mess
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I liked that the room had a kitchen and i liked the price. What I did not like was that there were roaches on floor when we walked in that scattered as soon as we turned on the lights. It was very gross and discusting.
Business response:
Leah, although you were happy with our affordable rates and liked our fully-equipped kitchenette, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dirty Room / Issue Not Resolved :( Experience was a nightmare. Upon checking in with my family on a business trip I immediately noticed the restroom had not been cleaned. There was dry urine on the toilet seat. The toilet paper had been used and not replaced. Bathtub was broken and there was what seemed to be pubic hairs in tub and bathroom sink. Counters had not been clean and carpet was infested with fleas. On top of that pill was found on the carpet which only confirmed my suspicion that the room had not been clean. I req... read more
Business response:
Evelyn, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
We will choose to go somewhere else
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
bugs and cockroaches were all over this property, even though my room was changed 3 times, the cleanness of the room were always disappointing
Business response:
Thank you for your review. We apologize for the cleanliness issue you experienced in your room and for the inconveienceyou had due to the insects in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.